Adobe Media Encoder has encountered an unexpected error and cannot continue.

[Zhuoran35065897m5be]

Hi community, I've been encountered this problem everytime I tried to open Media Encoder v25.1 from After Effects v25.1. I searched through the discussion history but it seems like most similar topics are related to macOS. Sadly, I'm on Windows 11. Have asked ChatGPT before but still can't fix this problem. I’d really appreciate it if anyone could help or provide some advice.

Things I've tried:

- Uninstall and install (both AE and ME)

- Update the GPU driver

- Switch video rendering from CUDA to Mercury Software Only

- Clear the cache

[eckiAMETeam]

What exactly is happening? Do you get an error message?

[Zhuoran35065897m5be]

Just a popup window said: 

Adobe Media Encoder has encountered an unexpected error and cannot continue.

[EckiAME]

Sorry for your issues.

Did you grant access to the Adobe Documents folder? Do you run any additional security software?

[Zhuoran35065897m5be]

Yes, I've checked the folder has full access. And yes, I have Huorong Security. (I tried to snooz it and run Media Encoder again, still got the same error message.)

[eckiAMETeam]

I am not familar wirth the software you mentioned. Did you correctly add all Adobe video apps and your disk loactions to your exceptions lists?

[JarridStabel]

I have exactly the same problem it always worked untill now. 

[eckiAMETeam]

So the question is: What did change so that AME does not work any more? Did you update system software? Drivers?

[Zhuoran35065897m5be]

I didn't change anything actually...

[Zhuoran35065897m5be]

Oh, I just realized that my ME is the Chinese version, while my AE is the English version. Could that be the reason? I tried reinstalling ME in English but still in Chinese.

[Sven S]

In AME -> Pref -> Apperance you can change the language by hand for AME. For some AE comps processing it would be good if the App language of AE and AME is the same.

[c3dube]

Please i also just started getting this error. 

[c3dube]

Please is there a solution to this?

[EckiAME]

What are your exact specs (OS, CPU, GPU, memory)? Can you try to temporarily unsinstall AntiVirus completely to see if the issue goes away?

[Zhuoran35065897m5be]

My specs: Windows 11, Intel 13900k, RTX 4090, 64 GB RAM. I've tried uninstall my AntiVirus software but the problem still there. Same error popup.

[Keyvan5E4B]

I also have the same problem!