Left edge of the frame of the video image appears on the right side

[Evola7]

When I export a premiere file to adobe media encoder, I always have a part of the left image at the right edge of the image. I can not see the mistake before in premiere. When I just try to export within premiere the audio export rendering stays minutes long at 0%, Therefore I switched then to media encoder. How can I solve this?

[Warren Heaton]

This same issue was reported in another thread, but more information is needed to recreate it and nail it down.

Bug report template:

Issue: 

• Application and version: 
• OS: 

Steps to reproduce:

1. ...
2. ...
3. ...

Expected result: 
Actual result: 

[Sethco]

Same issue here with Media Encoder except on the left. Exports with same settings without this frame issue using when exporting from Premiere

Issue: 

• Application and version:  Adobe Premiere 23.5.0 (build 56) > Send to Adobe Media Encoder 23.4 (build 47)
• OS: Windows 11

Steps to reproduce:

Export a work area from premiere with H.264 settings - HD YouTube and send to Media Encoder

Expected to get a usable video

Actually got a video that was unusable

[Kevin-Monahan]

Hi @Evola7,
I moved your post to the bugs forum.

Thanks,

Kevin

[Ann Bens]

@Kevin-Monahan 

I have seen this exact same issue in AME beta a couple of months ago. Build 23.5.9.

AME team could not reproduce, but I wonder is its related.

https://community.adobe.com/t5/adobe-media-encoder-beta-bugs/offset-image-in-ame-export-settings/idc...

[jstrawn]

We need a piece of media and a project that causes this. Also, we need to know exactly what settings you are choosing in AME.

[Warren Heaton]

@jstrawn 

It's showing up in other threads as well.

This user is having it happen with an After Effects Comp that does not use any source footage:

Strange cropped/repeated edge when exported in media encoder

https://community.adobe.com/t5/after-effects-discussions/strange-cropped-repeated-edge-when-exported...

Here is another thread:

My Video Cut Off and Shown on Left Side

https://community.adobe.com/t5/after-effects-discussions/my-video-cut-off-and-shown-on-left-side/td-...

The issue is also showing up in Facebook groups and on Reddit as well.

I have not been able to reproduce it, though. 

[Daniel Gheorghe]

Same thing happened to me, but with dynamic link between Premiere Pro 23.4 and After Effects 23.5. I figured it's because software versions did not match. Downgraded After Effects to 23.4 and the problem was fixed.

[jstrawn]

@DanielGheorghee A version mismatch could certainly cause problems for export. For anyone who has not already done so, please make sure your Pr and Me versions match. At present, the latest public versions of each arePr2335x0566 andMe2335x0511.

We need move this thread to the Me forum now since all the reported cases are happening with Export from Me. If you have a non-Me repro case, please report that separately on the Pr forum.

@eckiAMETeam ^^^

[Evola7]

Thank you for all the answers! It was unfortunatley a simple update problem in my case. I installed the newest version and the error was not there anymore!

[Yaary2575281912o1]

I needed to downgrade down notch for the problem to go away

[新月30908541c9nt]

我的版本是23.5也有同样问题，目前还没能解决

[Kevin-Monahan]

Hi @新月30908541c9nt,

You might try updating After Effects and Media Encoder, as well. Then you should be free of the issue. If it still isn't working, try a new project as a test. Report back if it is still not working.

Thanks,
Kevin

[chak hoc24383696]

this not fix ...

[TJB Media]

I have this problem exporting from Adobe Character Animator to Media encoder.

I have exported as everything from MP4s, MOV, Img Sequences but still roughly 10% of the left side of the screen appears on the right. If i export without using Media Encoder there is no problem. All software and hardware is up to date.

[H.Hahn]

Hi TJB Media,

this is a known issue, please see https://helpx.adobe.com/media-encoder/kb/known-issues.html and look for DYNAMIC LINK COMPATIBILITY ISSUES (WINDOWS ONLY)

As you are using Character Animator, you can either downgrade AME to 23.4 or wait for the next release and update both Character Animator and AME to 23.6.

Hope that helps.

[Filipe Martins do Vale]

I have the same problem too. I have the creative cloud updated to the last version of premiere(23.6), after effects (23.1) and media enconder(23.6), could you please help?

[Warren Heaton]

@Filipe Martins do Vale 

All three need to be 23.6.