Adobe Media Encoder 2019 and 2020 keeps crashing Windows 10
It is freezing at launch, the entire UI becomes unresponsive and eventually crashes. Both AME 2019 and 2020 suffers the same problem. None of the steps I've taken below has solved the problem and am getting very frustrated.
Resolution attempt (listed order may not be the order attempted)
- Emptied AE media cache
- Set AE project to Software only encoding, Hardware CUDA and OpenCL.
- Update Intel Display Drivers
- Update NVIDIA drivers (with perform clean installation)
- Re-installed creative cloud (with adobe creative cloud cleaner tool used)
- Emptied and set the file X19zbGNfZmVhdHVyZXNfXw==.slc to read only.
- Deleted WSMgrCfg file.
- Launch AME while pressing Shift key.
- Enabled "Administrator" account under windows 10 and tried AME, but still crashes.
- Flashed motherboard firmware
- Updated .NET Framework
- Updated Windows from 1903 to 1909
I can render videos directly from After Effects but because I need mp4 compression, I need to add my videos to AME. If am lucky, AME will crash after I begin rendering and the video will still be able to complete successfully but majority of time AME will crash before am able to press anything.
This is a brand new and clean machine.
Machine specs
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System Information
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Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Page File: 12074MB used, 6612MB available
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Display Devices
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Card name: NVIDIA GeForce GT 1030
Manufacturer: NVIDIA
Chip type: GeForce GT 1030
Card name: Intel(R) HD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 155.4 GB
Total Space: 226.8 GB
File System: NTFS
Drive: D:
Free Space: 181.7 GB
Total Space: 244.1 GB
File System: NTFS
Drive: H:
Free Space: 1602.0 GB
Total Space: 1679.3 GB
File System: NTFS
AME 2020 Crash log
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Media Encoder.exe
P2: 14.0.0.556
P3: 5da1554c
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAB2.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAC3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAC2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE2.tmp.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 175cf720-1d69-4e14-9423-e04b49a5f440
Report Status: 2049
Hashed bucket:
Cab Guid: 0
AME 2019 Crash log
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Media Encoder.exe
P2: 13.1.5.35
P3: 5d77412d
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER79FA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A0A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A09.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A1A.tmp.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 35db60a2-a6c0-4f52-93b5-b76b6d3bf5fd
Report Status: 2049
Hashed bucket:
Cab Guid: 0
Title edited by Mod
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