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Wagner Cursino Santos
Participating Frequently
October 31, 2018
Question

Adobe Media Encoder 2019 - Stops Enconding if Computer Enters Screen Saver

  • October 31, 2018
  • 12 replies
  • 11761 views

Hi All,

Very weird situation - If my MacBook Pro 2016 - latest Mojave, AMD Radeon Pro 455 - enters into screen saver mode while AME is rendering something, it goes to a crawl, multiplying the render time by a factor of 10x to 30x. Instead of rendering in 6 hours for a 1h25min video - with Neat noise reduction on several shots - it goes into 180 hours.

Problem with my computer screen saver config? I don't think so, because AME 2018 was just doing fine with that. Started the 6-houring render by 11pm, went to sleep, and in the morning everything was just there. Now with AME 2019, start the render, it works for 30 min fine, then the screen saver kicks in, and it just slows down to a factor of 30.

Disable my screen saver? I can't, it's a corporate profile that is set enforcing the screen saver.

Problem with my corporate profile? No.... AME 2018 was fine with that as well.

Any suggestions?!

A side note: this is very frustrating. We just went out of a huge issue with AME 2018 (solved just 2 months ago - hanging while rendering). And now we are back to new bugs on AME 2019. Why Adobe insist in releasing a new version every year? Of course nobody is obligated to upgrade, but man... If the App is too complex, prevent from messing with it all the time. Put up a version, get it to a stable and reliable state. And let it be for 2 years. Why suffer like this?

Many thanks in advance.

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    12 replies

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    Laura Ruusula
    Participating Frequently
    June 5, 2019

    I just ran into the same issue and effectively lost over 12 hours of render time unexpectedly. This is starting to be one of the final nails into the coffin before I ditch the Creative Cloud family altogether. Premiere Pro has become more and more sluggish, unpredictable and slow over each version iteration while competitors have instead taken the opposite direction. Bye bye, Adobe, once this project is done I will make the move.

      jake_watkins
      jake_watkins
      New Participant
      April 3, 2019

      Seems like the same issue here. I don't recall when it started, but sometime around 3-5 months ago. I used to use the 'lock-screen' function under apple menu and my AME renders would still run as normal. However, with one of the recent updates it won't do this anymore. I've changed my computer settings to just turn the screensaver on after an hour but it still stops encoding when screensaver turns on too. For security reasons I can't leave my monitor on all the time. Anyone have a fix for this?

      Justin Taylor-Hyper Brew
      Community Expert
      Justin Taylor-Hyper BrewCommunity Expert
      Community Expert
      June 5, 2019

      Sounds like an Energy Saver setting issue, have you tried checking "Prevent computer from sleeping automatically..." and uncheck "Put hard disks to sleep when possible"?

      More info here: Use the Energy Saver settings on your Mac - Apple Support

      L
      Laura Ruusula
      Participating Frequently
      June 7, 2019

      Nope, didn't help. After system reboot Media Encoder seemed to export fine when left untouched for a few hours. But last night queue didn't move an inch from the moment screen switched off. Only now that I woke up the screen it picked up from where it had paused. This is totally unacceptable.

      I'm on an iMac Retina 5K, macOS Mojave 10.14.5. Energy saver settings: Turn display off after: 30 minutes. Prevent computer from sleeping automatically when the display is off - checked. Put hard disks to sleep when possible - unchecked.

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