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Wagner Cursino Santos
Participating Frequently
October 31, 2018
Question

Adobe Media Encoder 2019 - Stops Enconding if Computer Enters Screen Saver

  • October 31, 2018
  • 12 replies
  • 11761 views

Hi All,

Very weird situation - If my MacBook Pro 2016 - latest Mojave, AMD Radeon Pro 455 - enters into screen saver mode while AME is rendering something, it goes to a crawl, multiplying the render time by a factor of 10x to 30x. Instead of rendering in 6 hours for a 1h25min video - with Neat noise reduction on several shots - it goes into 180 hours.

Problem with my computer screen saver config? I don't think so, because AME 2018 was just doing fine with that. Started the 6-houring render by 11pm, went to sleep, and in the morning everything was just there. Now with AME 2019, start the render, it works for 30 min fine, then the screen saver kicks in, and it just slows down to a factor of 30.

Disable my screen saver? I can't, it's a corporate profile that is set enforcing the screen saver.

Problem with my corporate profile? No.... AME 2018 was fine with that as well.

Any suggestions?!

A side note: this is very frustrating. We just went out of a huge issue with AME 2018 (solved just 2 months ago - hanging while rendering). And now we are back to new bugs on AME 2019. Why Adobe insist in releasing a new version every year? Of course nobody is obligated to upgrade, but man... If the App is too complex, prevent from messing with it all the time. Put up a version, get it to a stable and reliable state. And let it be for 2 years. Why suffer like this?

Many thanks in advance.

    This topic has been closed for replies.

    12 replies

    A
    Ashley23337226l8ii
    New Participant
    February 25, 2022

    Same issue here, tried everything...I could hear the fan noise slow right down when it kept happening until I realized that if I keep moving the mouse every few minutes it stays full speed. Stupid fix, but I used an auto clicker so I'm not babysitting...

      A
      Ashley23337226l8ii
      New Participant
      February 25, 2022

      Also I all of my power management and display/screen saver settings are all set and this was still happening, it's def Adobe 

        mr-monkey
        mr-monkey
        New Participant
        June 23, 2022

        Have set up a reeeeeallllly long ambient Youtube video to play in the background overnight, keeps my screen from going into sleep mode. Seems to work so far...

        hotmob
        hotmob
        Participating Frequently
        September 6, 2021

        on another threat about the same issue somebody had a great idea (workaround), I'll quote:

        "jasong35855892 ... Aug 31, 2021 Open Terminal. On a Mac go to Applications/Utilities/Terminal. Write the word "caffeinate" and click "Enter". Now as long as ythe Terminal window is open ythe computer won't go to sleep. Close Terminal to go back to normal."

        works great. I'd expect more from Adobe.

        hotmob
        hotmob
        Participating Frequently
        September 7, 2021

        bad news: tried this, caffeinate does not work, problem starts when screen locks, after unlocking screen, AME accelerates again. 

        T
        tobias5F84
        New Participant
        July 14, 2021

        Hey, this is happenning to me too... did anyone find a solution?

        Grounded Multimedia
        Grounded Multimedia
        New Participant
        July 20, 2021

        This is something now happening to me as well on Windows.  It's extremely frustrating to have 5 massive renders in the queue and wake up to one frozen at about 80%.  It doesn't pick back up once I wake up the computer either... it's frozen.  Resetting the item status and restarting causes it to freeze during audio encoding and never even start the video render... it's pretty much useless without a computer restart for me.

         

        The only "solution" I have (and I put solution in quotes because it's NOT a solution... a solution would be something from Adobe that restores it to working the way it has always worked) is a program I installed a while back called "Caffiene," which I believe is available for Mac or Windows.  It is not an ideal solution, because it keeps the computer awake and out of screensaver, so it's not great for monitor life or energy saving... but it keeps the computer on and awake until you turn off Caffiene. It's the only way I've been able to successfully complete a render that I have to walk away from because it's so long.

          A
          ajenglish87
          New Participant
          December 16, 2020

          There's seriously not a fix for this issue? Why would a screensaver cause AME to slow encoding? This is maddening....

          V
          videoreto
          Participating Frequently
          December 12, 2020

          For me, The only solution was to uncheck in Security and privacy in system Preferences "require password after sleep or screensaver begins". And then turn off screensaver and in energy the slider needs to go to never. The whole package leads The encoder to continue its job, since the machine is always up and running. Very annoying!

          V
          videoreto
          Participating Frequently
          November 16, 2020

          Here, too. Big problem. Wonder how many people are affected or just the few here. The "not turning on screensaver after 20 mins" option does not do it. Neither the other enery saving settings. Have had that somewhen in the last decade or so... Anybody? MacPro High Sierra.

          hotmob
          hotmob
          Participating Frequently
          November 16, 2020

          Same here with a MBP 16" 2019, latest Adobe CC, Adobe Media Encoder v14.5 on MacOS Catalina: even while AME is working, computer goes to sleep, pauzing the rendering. I'm having this issue since a while ago and turning off screen saver, computer sleep etc is a bad idea and only a workaround. Wondering if Adobe is going to fix this. 

            N
            NatalieKimbro
            New Participant
            December 11, 2020

            i am in the exact same situation and worry about that too.  This is my second large project in PPro and AME CC and the first movie project was about 12GB and gave me no trouble with encoding multiple times to reflect new edits... but this current project is the biggest event I have worked on in Adobe, and it does not help that I have families waiting on the movie to be presented via YouTube... My principal has been very kind and understanding, but it has caused so many problems in my life!  The estimated remaining time goes from 1 hour to 55 hours and counting.... and even before the computer tries logging out (I have set everything to do not sleep, no screensaver, do not log out, do not conserve battery, whatever i can think of), the encoding process is clearly getting hung up somehow....

             

            I removed all markers because there is another ADOBE Community log entry where a person was advised to remove all markers out of their timeline. I really do not see any differences in the encoding process this time around.  FRUSTRATED.

            L
            Lordysproductions
            New Participant
            February 12, 2020

            I just looked this up today after having the same issue! 

            I noticed it wasn't solved and went to work, and... I just found the solution m!

             

            you need to:

            1. Set auto sleep to never (under display)

            2.turn off allowing drivers to sleep (under display)

            3. ASLO TURN OFF AUTO SCREEN SAVER!!!

            this is in sceeen saver settings, mine was set to 20 minutes and was the reason premier always stopped. You must set it to never use a screen saver which will cause it to never auto lock your Mac. Aka fixed 

             

            glad I could help if this helped anyone!

             

             

             

              S
              StClay
              New Participant
              March 9, 2020

              @Lordysproductions I guess you missed the part where OP says "Disable my screen saver? I can't, it's a corporate profile that is set enforcing the screen saver."

              Same issue for me. I have to sit here and babysit the encode else the screen will lock and progress will halt. Ridiculous 

              Jeff Bugbee
              Jeff Bugbee
              Community Expert
              March 9, 2020

              Unfortunately, this is an issue with your corporate profile, not Adobe.

               

              This is like complaining you can't start your car because your company doesn't allow keys, therefore Ford needs to make keyless cars (instead of your company allowing keys). 

               

              You need to speak to your manager or to your companies IT department and let them know they need to remove the enforced screen saver policy.

              B
              bmcnally43
              New Participant
              February 6, 2020

              Following this..same story for me on macbook pro. setup 12+ hour long videos to process over night and came in to find only 1 done. Wondering if maybe turning off screen saver but allowing screen to go black after x minutes would work any differently?

              S
              samn47306337
              New Participant
              December 3, 2019

              I am having the same problem. If I let the computer go to screen saver, or if the display goes to sleep- the whole computer locks up and I have to restart. This is while encoding H264 proxies. 

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