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defaultwug0dib38ex3
New Participant
September 21, 2023
Question

Adobe Media Encoder 2023 is damaged and cant be opened

  • September 21, 2023
  • 1 reply
  • 624 views

This week I received my M2 Studio and installed all my Adobe apps. when I try to open Adobe Media Encoder I get the message "Adobe Media Encoder 2023 is damaged and can't be opened"

I have uninstalled Premiere and Media Encoder multiple times but still have this message. 

Does anyone know what the issue may be, I have never seen this before?

Thank you.

    This topic has been closed for replies.

    1 reply

    E
    Adobe Employee
    eckiAMETeam
    Adobe Employee
    September 22, 2023

    This seems to be a macOS related security issue. Please have a look here and let me know if this helps:
    https://www.howtogeek.com/803598/app-is-damaged-and-cant-be-opened/

    D
    defaultwug0dib38ex3Author
    New Participant
    September 25, 2023

    Hi again,

     

    I can't seem to get this to work. Would be great to have a technician take over my screen and fix this.

     

    Let me know if that is possible.

     

    Thanks,

     

    Mike

    Peru Bob
    Peru Bob
    Community Expert
    September 25, 2023
    quote

    Would be great to have a technician take over my screen and fix this.

     

    Let me know if that is possible.

     

    By @defaultwug0dib38ex3

     

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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