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sabrinah68284144
New Participant
May 25, 2019
Answered

Adobe Media Encoder Fails Every Time

  • May 25, 2019
  • 2 replies
  • 5297 views

I have tried exporting an Adobe Premiere file through media encoder 8 times, using both QuickTime and H.264, but each time it fails due to a "GPU rendering error" and not being able to "process frame." My only work around has been to export without media encoder, instead choosing to export through Premiere at 1080pi60 (which is significantly less quality than my footage, but I've been given failure messages for over an hour now). Both Premiere and Media Encoder are the newest 2019 update. How do I fix this so my files export?

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Correct answer sabrinah68284144

I found that updating to Premiere Pro 2019, as well as Media Encoder 2019, requires MacOS to be 10.13.6 (not the newest version, 10.14.5), and that NVIDIA and CUDA must then be downloaded if you do not already have them, or if they are not up to date. This fixed my issue.

(This is the NVIDIA link NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 387.10.10.10.40.105 Everything worked after this finished installing, and my computer restarted. If you have Windows, be sure to change which version you download.)

2 replies

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sabrinah68284144AuthorCorrect answer
New Participant
June 1, 2019

I found that updating to Premiere Pro 2019, as well as Media Encoder 2019, requires MacOS to be 10.13.6 (not the newest version, 10.14.5), and that NVIDIA and CUDA must then be downloaded if you do not already have them, or if they are not up to date. This fixed my issue.

(This is the NVIDIA link NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 387.10.10.10.40.105 Everything worked after this finished installing, and my computer restarted. If you have Windows, be sure to change which version you download.)

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Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 4, 2019

Glad to know you got it fixed.

Give us a shout if you need anything else.

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sabrinah68284144Author
New Participant
May 25, 2019

The only one that worked was a ten second video file just to see whether it was premiere or media encoder. The video is the only one that worked.

When I hover over the error message, it shows this:

It says it's a rendering issue on the text graphic at 2:40:25 to 2:40:39, but I've rendered that entire clip and both segments before and after it. I'm not sure if this gives more information.

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Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 29, 2019

Hi sabrinah,

Sorry for the issue. I understand Adobe Media Encoder fails every time you to export your .prproj file.

Let me know what happens when you've pulled these little tricks on AME.

Thanks,

Shivangi

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sabrinah68284144Author
New Participant
May 30, 2019

"My only work around has been to export without media encoder, instead choosing to export through Premiere at 1080pi60 (which is significantly less quality than my footage, but I've been given failure messages for over an hour now)." I have exported through Premiere, which works, but at a significantly lower quality. None of the error codes on your list are what show in my photo; however, it does say GPU render error. How do I fix a GPU render error? I can't find the setting to turn it on/off.

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