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Answered

Adobe Media Encoder is not installed, but it is

Forum|Forum|11 years ago
July 13, 2014
18 replies
441778 views

So I just bought Creative Cloud and have just started to try to figure out how to use After Effects today.

I have imported a movie and added some text animations, and I am trying to export the video to the Media Encoder but I keep getting the following error.

AEGP Plugin AEDynamicLInkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.apps . ( 5027 :: 12 )

After I click "OK" I get the next message:

AEGP Plugin AEDynamicLinkServer: Failed to connect to Adobe Media Encoder. ( 5027 :: 12 )

So I really don't know what do because I have just started using After Effects but I would like some input on how to fix it because I would be able to like to export a video at some point.

The Render Engine is installed but whenever I try to open it nothing happens but After Effects opens again. At one point I had four After Effects open at once and didn't realize it.

If it matters, I did install the CUDA plugin.

So if anyone could give me some information or support on this matter I would greatly appreciate it.

Thanks.

Correct answer MMeguro

Thank you for reporting this issue to us and helping us narrow it down.

We have isolated this problem and are working on resolution for this issue.

After Effects version 13.5.1 has been released. This version resolves this problem.

http://adobe.ly/DVA_updates

If you followed my instruction earlier and created a symbolic link as a workaround, please delete the link and update to the latest version.

Show previous replies

M

Michal Kora

Inspiring

Will it work Premiere2015.4 with Media Encoder 2015.2 ?

SquareBunnyBoy

Inspiring

I have same problem with latest version of premiere and encoder. And CC installed in default location...

myc30202504

New Participant

Why my adobe after effect can not render with Adobe Encoder?

B

billy_klub

New Participant

I have been manually adding the compositions to media encoder which is less convenient but if you are in the middle of a project its faster than reinstalling everything.

Jacek Szewczyk

New Participant

I have the same problem with 2015.

Windows 8.1

After Effects 2015.0 - 13.5.0.347

Media Encoder - 2015.0 - 9.0.0.222

2014 version works fine.

V

VictoriaSagady

Participating Frequently

Same issues here, 2014 was fine but 2015 is completely borked.

G

GeoffCoopeUK

Participating Frequently

It seems this is an issue on AE that cannot recognize AME that is installed in a non-default location. Only Windows problem.

If you have them installed into a custom location, here is a workaround.

- Uninstall only AME from a custom location. You can keep AE and other Adobe apps in the custom location.

- Re-install AME into a default location.

AME CC 2015 has about 1.2GB in size. Hope this is not too huge for your system...

If you really have no space on your system drive, here is another workaround. This could be a bit risky. So, please do so at your own risk.

- Bring up Command Prompt in Admin mode.

- Execute the following command

mklink /J "<your system drive letter>:\Program Files\Adobe\Adobe Media Encoder CC 2015" "<Location to your custom folder>\Adobe Media Encoder CC 2015"

For example,

mklink /J "C:\Program Files\Adobe\Adobe Media Encoder CC 2015" "D:\AdobeApps\Adobe Media Encoder CC 2015"

Hope this helps

I too just purchased Adobe CC 2015 and changed the application default folder in Creative Cloud Launcher Preferences so that all apps are installed on my D drive. Then I had this problem you are all experiencing.

With SSD drives today, most people install a small boot SSD and a bigger data/apps SSD so this shouldn't be uncommon. I wasted an hour on this bug today.

Anyway, creating the symlink for Adobe Media Encoder as suggested fixed the issue without having to re-install anything so thanks for that.

For those on Windows 8, you can get to the Admin Command Prompt fast by pressing WIN+X then press "A"

Thanks

A

albinochicken

New Participant

Yeah, you are not alone. Applied the 2015 updates and now it's broken. I am able to load the project, but when I Export from AE, it throws the error.

For me, also:

AE: 2015.0 version 13.5.0.347

Media Encoder: 2015.0 build 9.0.0.222

I do not currently have Premiere installed either... just AE, ME, PS, and Illustrator.

Also, the error happens from a new project and new composition, so it's not something from my 2014 project loaded into 2015.

jasonc64408805

Inspiring

I was able to finally fix it. Instead of uninstalling through the cloud app like I did the first time I went into my control panel, uninstalled EVERYTHING adobe including the app, went into my "c" drive and deleted all adobe cloud stuff, went to adobe.com and redownloaded the app and the programs. Now it works. Give that a try.

A

albinochicken

New Participant

Thanks much for the reply jasonc64408805! I will give it a try. I'm about 90% into a re-download of the 2014 CC for AE and ME. If that works, I'll go with it. If not, I'll give your advice a try. I appreciate it!!!!

Adobe... I had no intention of upgrading to 2015 mid-project! Might I suggest a more prominent display or additional popups warning of a full upgrade in the future. I know it's not your fault, but I was controlling the computer through my phone screen and had no idea this was a full upgrade since everything looked the same as the normal update window. Thank you in advance.

EDIT: Re-installing CC 2014 (both After Effects and Media Encoder) through the CC App's 'previous versions' dropdown also seems to work in case anyone else happens across this post. It is currently exporting through ME at least. I should note that for better or worse, 2015 is also installed still although both apps are using 2014. After my project is out the door, I will be taking your advice though jasonc64408805. Thanks again!!!