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spencerperry101
New Participant
July 13, 2014
Answered

Adobe Media Encoder is not installed, but it is

  • July 13, 2014
  • 18 replies
  • 441778 views

So I just bought Creative Cloud and have just started to try to figure out how to use After Effects today.

I have imported a movie and added some text animations, and I am trying to export the video to the Media Encoder but I keep getting the following error.

AEGP Plugin AEDynamicLInkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.apps . ( 5027 :: 12 )

After I click "OK" I get the next message:

AEGP Plugin AEDynamicLinkServer: Failed to connect to Adobe Media Encoder. ( 5027 :: 12 )

So I really don't know what do because I have just started using After Effects but I would like some input on how to fix it because I would be able to like to export a video at some point.

The Render Engine is installed but whenever I try to open it nothing happens but After Effects opens again. At one point I had four After Effects open at once and didn't realize it.

If it matters, I did install the CUDA plugin.

So if anyone could give me some information or support on this matter I would greatly appreciate it.

Thanks.

      Correct answer MMeguro

      Thank you for reporting this issue to us and helping us narrow it down.

      We have isolated this problem and are working on resolution for this issue. 


      After Effects version 13.5.1 has been released.  This version resolves this problem.

      http://adobe.ly/DVA_updates

      If you followed my instruction earlier and created a symbolic link as a workaround, please delete the link and update to the latest version.

      18 replies

      S
      sumitran56992060
      New Participant
      May 29, 2025

      Your After Effects version has to match the Media Encoder version. My AE was 2024 but ME was 2025, I didn't want to down version my AE so once I uninstalled ME25 and installed ME24, everything worked perfectly!

      E
      Adobe Employee
      eckiAMETeam
      Adobe Employee
      June 2, 2025

      Glad it worked for you.

      C
      cbartlett.art
      New Participant
      November 1, 2024

      It's 2024 now and this issue is still happening with the latest version. Better yet, the link it tells you to go to doesn't even exist. 

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      November 4, 2024

      What exactly is the issue here? I am reading in this thread about DynamicLink issues and SyncSettings issues which are entirely different things. I think it would be great to create a new thread with an exact description of your issue so that we can help you.

      jasonjasonjaosn
      jasonjasonjaosn
      Participating Frequently
      October 26, 2023

      This problem is Back with AE 23.6.0

      pierce138
      pierce138
      New Participant
      May 4, 2021

      this exact thing is happening to me with the latest version... everything is updated from the cloud etc.??

      i've been digging in and all these problems seem to be like 5 years old??

       

      please help 

      Silvar1
      Silvar1
      New Participant
      March 24, 2021

      I've had this issue and was down to versions. Sometimes when a new version of an app comes out, you have both installed on your PC. Open up the Creative Cloud app and check if you have two versions, if so, open the latest one and it should work.

      W
      Will The Falcon
      New Participant
      December 14, 2019

      Does not work to me.

      I use CC2017, I DO NOT WANT TO UPDATE AE,

      It was working fine until the last AME update.

      J
      joec9124024
      New Participant
      May 31, 2019

      i just wanted to say its 2019 and this is still a problem and i refuse to do C:Dive whatever adobe recommended below

      KarinaMandarina
      KarinaMandarina
      New Participant
      January 23, 2019

      It's 2018 and I just encountered this problem since I updated AE and ME to 2019 versions (16.0.1 and 13.0.1 respectively). I had versions 2018 before and didn't have this problem until now.
      I already uninstall/reinstall them and the problem persist.

      Any other suggestion?

      T
      taylors76437503
      New Participant
      February 22, 2018

      Update to the latest version of both softwares. Open media encoder and in the menu, choose to sync settings with creative cloud

        P
        petergillis
        Participating Frequently
        November 8, 2018

        Had this problem with version 2019. Never seen it before. taylors76437503 solution fixed it. Opened media encoder and synced. Had to restart both apps for it to work.

        Antti H
        Antti H
        New Participant
        December 1, 2018

        Syncing settings with AME 2019 in macOS High Sierra 10.13.6 does not work for me, but window prompts an error: Page failed to load.

        I've had the AEGP Plugin error now for two days since updating to High Sierra and AME 2019. Sometimes it goes away with restarting, but that's just guessing and all of this is unacceptable delay in workflow. Looking to achieve what I need with FFmpeg command line tools.

          W
          wingwong___
          New Participant
          November 24, 2017

          Hi,

          I have this same problem.

          I downloaded adobe creative cloud After Effects CC & Media Encoder CC (2014) yesterday - i.e. they should be the latest versions available, and after effects is giving me this message about the media encoder not being installed. It also gives a few other error messages every time it opens.

          I need to export a file, so i'd appreciate a reply ASAP as to what I should do to fix this

          (I'm on OSX version 10.9.5)

          Thanks.

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