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aletial55931476
aletial55931476
New Participant
June 28, 2018
Answered

Adobe media encoder not installed, but it is!

  • June 28, 2018
  • 10 replies
  • 106175 views

I've been making videos and exporting them perfectly and uploading them to youtube. However, yesterday I go to export this video and I get this message. No idea what to do. Thought Premier pro and media encoder would need updating so I've updated them both to the most recent one, yet it still says it's not installed. Please help, I need to upload videos.

    Correct answer R Neil Haugen

    Tends to be a quick fix. Close both, start up Me, start up Pr ... see if that works.

     

    If not, sign out of your CC Desktop app, reboot, sign back in.

     

    If not then, uninstall Pr and Me, reboot, reinstall Pr and Me.

     

    Normally by then you're back "up".

    10 replies

    S
    shopnodhora_0516
    New Participant
    May 21, 2025

    please help me for Exporting

    R Neil Haugen
    R Neil Haugen
    Brainiac
    May 21, 2025

    Please give the specific builds of both, as in 25.2.1 build 36 or whatever. The media, effects and all.

    hellopaul4
    hellopaul4
    Inspiring
    August 29, 2024

    Getting this same issue (29 August 2024) with PPro beta. Ugh.

    J
    Johnny29957850d8g6
    Known Participant
    December 11, 2023

    It is 12.10.2023 -I just updated PPbeta, can't export ANYTHING to ME because well.. it says "not installed". It is installed. 

     

    I AM INSANELY FED UP. 

    R Neil Haugen
    R Neil HaugenCorrect answer
    Brainiac
    December 11, 2023

    Tends to be a quick fix. Close both, start up Me, start up Pr ... see if that works.

     

    If not, sign out of your CC Desktop app, reboot, sign back in.

     

    If not then, uninstall Pr and Me, reboot, reinstall Pr and Me.

     

    Normally by then you're back "up".

    V
    valerie258111871s9i
    New Participant
    November 3, 2023

    I was having the same problem.  I updated both Premiere Pro and Me, and that alone didn't fix things.  Then I restarted my computer and now everything is working well.

    A
    Andrew27170516yna2
    New Participant
    October 13, 2023

    why...

    R
    Randy27412672f48w
    New Participant
    December 3, 2022

    Fix:

    1. Close Adobe Premiere Pro.

    2. Copy Media encoder .exe file.

    3. Paste it on the Adobe Premiere Pro Installation folder.

    4. Open Adobe Premiere Pro.

    5. Done. Fix

      R
      Roqe29358078ar88
      New Participant
      April 11, 2023

      Worked like a charm.

        serrini
        serrini
        Known Participant
        March 12, 2021

        Yes, you need the same version BUT make sure you dont have two versions on your computer. All morning I couldn't figure out why after updating everything it still gave me an error. Seems like when I opened the project file from explorer it was pointing to an old version of Premiere, not the latest. Why it didn't delete it during the upgrade I will never know. Delete it, open the project again (you'll be promted to save it as a new project) and you'll be gold. No need to delete and reinstall. 

        R Neil Haugen
        R Neil Haugen
        Brainiac
        March 12, 2021

        I've not had this issue. I also always keep all older versions when updating/upgrading.

         

        The OS opened the file in the version that created it, which is normal behavior. I open projects from the PrPro splash screen, or more often, from within my in-use Productions process, as nearly all my PrPro work is in Productions anymore.

         

        Which gets around the troubles you had.

         

        Neil

        X
        xXRayxor5FFB
        Participating Frequently
        February 18, 2021

        Its cause you probably have a different version of adobe encoder you can't use adobe after effects 2020 with encoder 2018 they want their money lol.

         

        I
        Indycolts1
        New Participant
        March 10, 2021

        Im having this problem now, just updates all today.........wth!!

          Vidya Sagar
          Community Manager
          Vidya SagarCommunity Manager
          Community Manager
          June 29, 2018

          Hi aletial55931476,

          As Neil mentioned, it requires same version of both applications to queue the export.

          Here are the help articles to install latest version and older version:

          Update apps to the latest release of Adobe Creative Cloud

          Install previous version of your Creative Cloud app

          Thanks,

          Vidya

          A
          AZInsight
          New Participant
          December 15, 2018

          It seems as though a number of users are still having issues with "Adobe Media Encoder Not Installed". Here is what finally resolved it for me. Uninstall Media Encoder. Next uninstall Premiere pro. Restart your machine. Once restarted, install Premiere Pro FIRST. It will then automatically install Media Encoder without further actions on your part. This will also reestablish the needed links. Finally restart your machine and all should be working normally. I hope this is of help to those still struggling with this issue.

          Best regards and happy encoding...

          Bill Steele 

            R Neil Haugen
            R Neil Haugen
            Brainiac
            June 28, 2018

            Your PrPro version in that screen-grab is a 2017 build ... I think you would need a 2017 equivalent build of Media Encoder for it to work with, and as the latest builds are several updates into the 2018 builds, you may have a wrong version of ME to go with that 2017 PrPro.

            Neil

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