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Adobe Media Encoder Preferences Menu Won't open - Mac OS Monterey M1 Max

Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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I am trying to open the preferences menu on Adobe Media Encoder 22.0.  I have restarted several times and I still can't access.  I click on the menu and nothing opens.  I have been struggling with Mogrts not being available when I export through Media Encoder and I saw a video about turning off "Import Sequences Natively" but I can't access this menu to do that.  Please help!

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Dynamic link , Error or problem , Export or render

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Adobe Employee , Dec 04, 2021 Dec 04, 2021

Hi there,

 

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

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Adobe Employee ,
Dec 04, 2021 Dec 04, 2021

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Hi there,

 

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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I actually found another post where someone rename the Adobe Media Encoder preferences folder inside Documents>Adobe to "Old_Adobe Media Encoder".  This fixed the problem.  Thanks!

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Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Thanks for keeping us updated. Give us a shout if you get any other issues.

 

Regards,

Shivangi

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