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H
hpdean
New Participant
December 2, 2021
Answered

Adobe Media Encoder Preferences Menu Won't open - Mac OS Monterey M1 Max

  • December 2, 2021
  • 1 reply
  • 1421 views

I am trying to open the preferences menu on Adobe Media Encoder 22.0.  I have restarted several times and I still can't access.  I click on the menu and nothing opens.  I have been struggling with Mogrts not being available when I export through Media Encoder and I saw a video about turning off "Import Sequences Natively" but I can't access this menu to do that.  Please help!

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Correct answer Sumeet Kumar Choubey

Hi there,

 

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

1 reply

S
Community Manager
Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
Community Manager
December 4, 2021

Hi there,

 

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

H
hpdeanAuthor
New Participant
December 6, 2021

I actually found another post where someone rename the Adobe Media Encoder preferences folder inside Documents>Adobe to "Old_Adobe Media Encoder".  This fixed the problem.  Thanks!

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
December 24, 2021

Thanks for keeping us updated. Give us a shout if you get any other issues.

 

Regards,

Shivangi

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