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Cameron B
Cameron B
Participant
January 20, 2019
Question

AME and Premiere Cannot Log Out of Vimeo

  • January 20, 2019
  • 2 replies
  • 2222 views

I need to change what account I linked to AME and Premiere I try logging out and logging into a different account it will always revert back to the original account. I have tried logging out on AME, Premiere and all browsers and it will still reset. Any Help would be appreciated. Using CC 2018.

    This topic has been closed for replies.

    2 replies

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    October 9, 2020

    I had not seen this thread, but starting about April 2020, there was a problem where you could not log INTO vimeo. I could log out, but once out, I could not log in. This was fixed in PR 14.4.0. https://community.adobe.com/t5/premiere-pro/can-t-log-into-vimeo-upload-directly-to-vimeo-from-premiere-cc/m-p/11467911#M301269

     

    If you cannot log out in the Publish tab in PR/AME export settings, try logging out in Vimeo -> Settings -> Connected Apps. If connected, you will see "Connected" - click this and it will disconnect.

     

    Is the logging out working for you? If not, what specific version of PR and AME are you running?

     

    Stan

    sahsaj
    sahsaj
    Participant
    October 9, 2020

    Thanks Stan. I tried removing the app access already to no avail. It blocks ME from uploading to the account but in the encode settings window it still shows me logged in to Vimeo and YouTube. I can successfully login to other Vimeo and YouTube accounts but after the encode window closes, it reverts back to the inital accounts that I've logged out of.

     

    I'm running 14.4 in Pr and I've tried both 14.4 and 14.3.2 in ME. I've tried deleting settings and removing all my custom presets in ME as well but I've found no solution. I've also tried clearing any cache in both apps.

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 22, 2019

    Hi cameron b,

    Sorry to hear about your issue. I understand you are unable to sign out of the Adobe applications.Have you tried signing out of the Creative Cloud Desktop application? Refer to this article: Learn how to activate and deactivate Creative Cloud apps

    Let us know if it helps.

    Thanks,

    Shivangi

    Cameron B
    Cameron BAuthor
    Participant
    January 23, 2019

    Did not work.

    Logged Out of the Creative Cloud Account. Logged Back In and tried to change the Vimeo user. It just is holding on to my other Vimeo account. I have searched for a way to remove accounts from the publish setting in AME and Premiere and have found nothing.

      S
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      January 23, 2019

      Here is an article: Export settings reference for Adobe Media Encoder  > Publish settings > Vimeo settings

      Have you tried logging out from here?

      Thanks,

      Shivangi

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