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A
atknsc
Participant
April 10, 2019
Question

AME is crashing at the end of encodes

  • April 10, 2019
  • 4 replies
  • 2504 views

This has just started happening and I cannot seem to find anything regarding this issue in the forums.

This is the error code that appears after AME crashes:

[/ame13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

I am using a trash can MacPro with the most current Mojave OS.

Thanks.

Chris

    This topic has been closed for replies.

    4 replies

    B
    beng68702849
    Participant
    April 12, 2019

    Same problem here, please let us know when this gets resolved. I have a serious deadline tomorrow!

    A
    atknscAuthor
    Participant
    April 12, 2019

    I was able to get it to work by changed AME to encode with Open CL instead of using software only.

      B
      beng68702849
      Participant
      April 12, 2019

      So far this worked for me too!

      SeanPinnacle
      SeanPinnacle
      Participant
      April 11, 2019

      I am also having the same problem..

      M
      Adobe Employee
      MMeguro
      Adobe Employee
      April 12, 2019

      Thank you for reporting here.  Yes, we identified the problem and possible cause.  We are currently looking into the solution.

      rheaa25815583
      rheaa25815583
      Participant
      April 11, 2019

      I am having the same problem.

      M
      Adobe Employee
      MMeguro
      Adobe Employee
      April 10, 2019

      We want to know some more detail on this issue.  I sent you a private message.

      A
      atknscAuthor
      Participant
      April 10, 2019

      Here is a screen shot of my AME

        SandyMcBride
        SandyMcBride
        Participating Frequently
        May 16, 2019

        Happening to me on a MAC. I did move my Cashe folder, could that be the cause?

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