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Cannot find HEVC in Adobe Media Encoder CC2017

Forum|Forum|9 years ago
December 27, 2016
5 replies
21930 views

I have updated to CC 2017 and cannot find the HEVC preset. I have see similar discussion and the problem was related to license issues but I have HEVC in Adobe Premiere CC 2017 and I have already tried to remove license folder to reset license unfortunately when I open Media Encoder outside Adobe premier HEVC is still missing

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Correct answer Vidya Sagar

Hi AndreaFar,

As you mentioned, it is an issue with License. HEVC codecs are not available for trail versions. It seems like Media Encoder is not activated. Please try the following:

1. Quit all Adobe apps.

2. Close all running Adobe processes in Task Manager.

3. Sign Out from Creative Cloud application, Quit the application(check in Task Manager for confirmation)

4. Launch Creative Cloud app, Sign in.

5. Launch Media Encoder & Check for HEVC codecs.

If issue persists, Disable Antivirus, Firewall & perform the above steps.

Please let us know the status.

Thanks,

Vidya Sagar.

wittytree

New Participant

i try all, hard job and fix, if you still no working, i try my best, text to me from wechat, id is linjiecn

Z

zbyszekh83848279

New Participant

Which plan I have to use to get hevc, because all of you written does not work.This is not free, I have to pay. Please help me

V

vigilant_spb

Known Participant

Bought individual Adobe Premiere Pro licence (single app), was using team subscription before. STILL NO HEVC! ADOBE, get my money back or FIX THIS!!!

Dmitri Graf

Adobe Employee

Sign out of creative cloud app, then launch ppro and sign back in. You should have HEVC in AME and Ppro.

If that doesn't work, create a new user account, launch PPro, sign in, and check for HEVC.

V

vigilant_spb

Known Participant

No luck - no HEVC after re-login.

I tried multiple times with team sub before and individual now - it's not there. Disgusting!

V

vigilant_spb

Known Participant

This doesn't help, I've Creative Cloud for teams, tried reinstall apps, sign out and in again and so on, antivirus is off but still no 265 in Media encoder. Any ideas?

@Vidya Sagar

Vidya Sagar

Correct answer

Community Manager

Hi AndreaFar,

As you mentioned, it is an issue with License. HEVC codecs are not available for trail versions. It seems like Media Encoder is not activated. Please try the following:

1. Quit all Adobe apps.

2. Close all running Adobe processes in Task Manager.

3. Sign Out from Creative Cloud application, Quit the application(check in Task Manager for confirmation)

4. Launch Creative Cloud app, Sign in.

5. Launch Media Encoder & Check for HEVC codecs.

If issue persists, Disable Antivirus, Firewall & perform the above steps.

Please let us know the status.

Thanks,

Vidya Sagar.