Dynamic link server connection between AE and AME not working!

Report · Nov 11, 2023

I cannot export my AE composition straight to AME; AME will open but my comp won't be there. I can, however, add my comp to the AE render queue and then send it to the AME render queue from there, and it shows up, but when I try to render it in AME or adjust render settings it pops up as a Dynamic Link Server Connection failure and then it tells me "Could not read from source. Please check the settings and try again."

I have the 2020 AE and AME; and funnily enough what does work is rendering it in AE into a .mov, then uploading that .mov into the AME queue from AME, then it'll render and go into an .mp4. However, making it a .mov takes away some quality and so I'd like to avoid that if possible!

Any help would be appreciated; I've already tried the instructions from most tutorial posts on here and they don't work! 😞

Report · Nov 12, 2023

Update: I tried cleaning both the AE and AME disk caches and was able to upload 1 AE comp successfully and render it through AME... however, it was only that 1 that worked- every single other one still doesn't, which is odd as there's nothing that really differentiates it. So, I know it CAN work, it just still doesn't.... weird!

Report · Nov 13, 2023

I am very sorry for your issues. I do not have a repro yet.
Just to be sure: you tried these default things? –

Can you please try the following:

Make sure that versions of all apps match (required for DynamicLinkManager to work correctly).
Verify your own AntiVirus / GateKepper setup. If applicable, deactivate temporarily to verify.
Quit all DVA apps.
Use Activity Monitor / Task Manager to kill DynamicLinkManager if it still runs. (On Windows, you need to open the Details tab to see dynamiclingmanager.exe in TaskManager.)
Launch AME first.
Open & export the project again.

Please let me know if this workaround works for you.

Report · Nov 14, 2023

They're both the 2020 version, and otherwise those steps don't work, unfortunately.

Report · Nov 15, 2023

I will give it another try. Which OS, CPU & GPU are you using?

Report · Nov 18, 2023

Sorry, how do you find those?

Report · Nov 20, 2023

In Apple > About this Mac.

Report · Nov 20, 2023

The CPU/GPU is Apple M2, and the OS is Sonoma 14.1.1

Report · Nov 21, 2023

Although I forgot- at the time of the issue my OS was Ventura. Since I've upgraded to Sonoma, neither After Effects nor Media Encoder works at all, the applications won't open, as I know many people have experienced. So, I guess my issue about the Dynamic Link is no longer relevant, seeing as neither application works now🤷🏻‍:female_sign:

Report · Nov 21, 2023

I am very sorry for your issues. Do you see any messages when trying to launch AME directly?

Report · Nov 21, 2023

After Effects users were reporting similar issues with macOS 14. It looks like an OS-related issue has been introduced.
Can you try these troubleshooting steps:
https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-and-24-0-not-starting-on-macos-...

Please let me know the outcome.

Report · Nov 22, 2023

Did you do any macOS software updates lately?

Report · Nov 24, 2023

I haven't updated the software since upgrading from Ventura to Sonoma. When trying to launch either AE or AME, it begins to load but then says there's an "unexpected error" and cannot open, and it shuts itself down. Unfortunately, the troubleshooting steps don't work- same thing continues.

Report · Nov 27, 2023

Wow. Sorry for your issues. Do you get any Crash dialog? Can you try deleting or removing the <user>/Documents/Adobe/Adobe Media Encoder /<version> folder to verify access issues. Also the link I provided above might be useful to try. Please let me know any outcomes.

Report · Nov 29, 2023

For crash dialog, there's a popup message during the loading screen that says "After Effects can’t continue: unexpected failure during application startup" and when you close the message it closes the application automatically. I removed the folder you mentioned, but it didn't do anything for AE or AME.

Report · Dec 04, 2023

Did you try the After Effects link above?

Report · Dec 04, 2023

Yes, it didn't do anything.