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meghang97333167
Participant
March 9, 2017
Answered

Error after updating to Media Encoder 2017 "Adobe Media Encoder Not Installed"

  • March 9, 2017
  • 1 reply
  • 2698 views

I just updated to the most recent version of Media Encoder CC. When I try to export media from Premier Pro (File > Export > Media > Queue) I get this error message: "Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps"

I have Media Encoder open right now, so I KNOW it is installed. I have tried uninstalling and re-installing Media encoder, and I have tried restarting my machine. Neither has worked.

How can I fix this? Is it possible to go back to a previous version?

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Ok, How can I rollback Media Encoder?


    These are the steps for Premiere Pro: FAQ: How do I reinstall a previous version of Premiere Pro

    Please follow same steps for Adobe Media encoder.

    Thanks,

    Kulpreet Singh

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    March 10, 2017

    Hi meghang97333167,

    I apologize for this trouble.

    Seems to be an issue with the Dynamic Link between PPro & AME.

    Please confirm the exact version of PPro & AME (check in the help menu).

    Do you have any update available for PPro or AME in the Creative Cloud desktop app?

    These are the latest:

    Adobe Premiere Pro CC2017.0.2 Build 11.0.2 (47)

    Adobe Media Encoder CC2017.0.2 Build 11.0.2.53

    Thanks,

    Kulpreet Singh

    M
    meghang97333167Author
    Participant
    March 10, 2017

    Hi,

    Premier Pro - CC2015.2 Build 9.2.0(41)

    Media Encoder CC2017.0.2 Build 11.0.2.53

    I have an update available for Premier Pro, but if possible, I would like to keep my current version for now.

    Thank you.

    kulpreet singh
    kulpreet singh
    Inspiring
    March 10, 2017

    Thanks for your response, meghang97333167.

    Dynamic link works within the same version only.

    Premiere Pro CC2015 cannot communicate with Adobe Media Encoder CC2017, either you need to update PPro or you need to rollback Media Encoder.

    I am sorry for this hassle, but this is how it has been designed.

    Thanks,

    Kulpreet Singh

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