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meghang97333167
Participant
March 9, 2017
Answered

Error after updating to Media Encoder 2017 "Adobe Media Encoder Not Installed"

  • March 9, 2017
  • 1 reply
  • 2698 views

I just updated to the most recent version of Media Encoder CC. When I try to export media from Premier Pro (File > Export > Media > Queue) I get this error message: "Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps"

I have Media Encoder open right now, so I KNOW it is installed. I have tried uninstalling and re-installing Media encoder, and I have tried restarting my machine. Neither has worked.

How can I fix this? Is it possible to go back to a previous version?

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Ok, How can I rollback Media Encoder?


    These are the steps for Premiere Pro: FAQ: How do I reinstall a previous version of Premiere Pro

    Please follow same steps for Adobe Media encoder.

    Thanks,

    Kulpreet Singh

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    March 10, 2017

    Hi meghang97333167,

    I apologize for this trouble.

    Seems to be an issue with the Dynamic Link between PPro & AME.

    Please confirm the exact version of PPro & AME (check in the help menu).

    Do you have any update available for PPro or AME in the Creative Cloud desktop app?

    These are the latest:

    Adobe Premiere Pro CC2017.0.2 Build 11.0.2 (47)

    Adobe Media Encoder CC2017.0.2 Build 11.0.2.53

    Thanks,

    Kulpreet Singh

    M
    meghang97333167Author
    Participant
    March 10, 2017

    Hi,

    Premier Pro - CC2015.2 Build 9.2.0(41)

    Media Encoder CC2017.0.2 Build 11.0.2.53

    I have an update available for Premier Pro, but if possible, I would like to keep my current version for now.

    Thank you.

    kulpreet singh
    kulpreet singhCorrect answer
    Inspiring
    March 10, 2017

    Ok, How can I rollback Media Encoder?


    These are the steps for Premiere Pro: FAQ: How do I reinstall a previous version of Premiere Pro

    Please follow same steps for Adobe Media encoder.

    Thanks,

    Kulpreet Singh

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