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Piipperi98A6
Participant
March 11, 2021
Answered

I can't open Media Encoder "Error Loading Sapphire Bundle"

  • March 11, 2021
  • 1 reply
  • 4621 views

I've never used Media Encoder on this computer, infact I just installed it a few weeks ago. To my knowledge I don't have any plugins installed (as I don't really use Adobe apps that often anyways). I already tried a reinstall with no avail. Please help thanks

 

OS: macOS 11.2.3

    Correct answer EckiAME

    When I open the library, it sends me to the user library. How do I get to the system library?


    Launch AME with Shift key and temporarily disable. Disable the conflicting plugins in the plugin manager.

    1 reply

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    March 12, 2021

    Hi there,

    This does not sound ideal. 

    You can check the list of the plug-ins installed here: /library/application support/adobe/common/plug-ins/7.0/Media Core

    Please test the issue after disabling the plugins installed. You can disable them by moving the Media Core folder to other location.

    Let us know the outcome.

     

    Regards,

    Shivangi

    P
    Piipperi98A6Author
    Participant
    March 13, 2021

     When I tried going to that location I get stuck here. There's no "plug-ins" folder.

    R
    retrodas
    Inspiring
    March 13, 2021

    I had the same problem I deleted the third party plugins which was located /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore here. now it is working.

    Try to copy the line and paste it on go to the folder comment in finder window.

    /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

    I hope that works for you too.

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