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CannonMcClain
Participating Frequently
January 3, 2022
Question

I can't update to the latest version of Media Encoder

  • January 3, 2022
  • 1 reply
  • 269 views

I've had the problem for MONTHS now where AE will not render to ME, but people seem to be saying that the latest update fixes it. I can't update my ME though. I'm currently on version 22.0 build 107, and I want to update to 22.0.1 or later, but there's no option to. In the CC desktop app, there are no updates available, and when I click "check for updates," it says "you're up to date!" I've tried uninstalling and reinstalling ME, installing older versions (they wouldn't link to my AE) and repairing my CC Desktop app, and none of that works. Can anyone please help me update ME or somehow get it working with AE again, please

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1 reply

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
January 17, 2022

Hi there,

We're sorry for the trouble. Could you test the issue after signing out and signing back in to the Creative Cloud desktop application? 

Let us know the outcome.

Regards,

Shivangi

C
CannonMcClainAuthor
Participating Frequently
April 13, 2022

I tried that as well as a ton of other stuff and it didn't work. My apps also claimed to be up to date even though they were several updates behind. In the end, I uninstalled and re-installed everything and it all works fine now.

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