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ramishaf59740978
Participant
July 15, 2017
Question

I installed Media Encoder. But I keep getting an error message when I try to open it

  • July 15, 2017
  • 2 replies
  • 1068 views

Hi there,

I just installed Adobe Media Encoder 2017, but when I went to open it I got this message:

C:\WINDOWS\SYSTEM32\MSVCR110.dll is either not designed to run on Windows or it contains an error/ Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.

I've already tried re-installing but it won't work. Can anyone help?

This topic has been closed for replies.

2 replies

Known Participant
January 31, 2018

I'm having the same issue but not just with AME.  I get it with Photoshop and After Effects as well, with a slight variation as seen below. 

I thought perhaps it was my graphics driver (for NVIDIA GTX 960, Windows 10) that needed to be updated, but that didn't fix it. I've also uninstalled and reinstalled all three programs...

kglad
Community Expert
Community Expert
January 31, 2018

disable graphics acceleration in the problematic programs.

kglad
Community Expert
Community Expert
July 15, 2017
ramishaf59740978
Participant
July 16, 2017

Hi! I tried that and I'm still getting the same error. Any other fixes?

Jeffrey_A_Wright
Community Manager
Community Manager
July 17, 2017

Moving this discussion to the Adobe Media Encoder (AME) forum.