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Oussama. Abdel
Oussama. Abdel
New Participant
March 13, 2021
Question

Media Encoder 15.0 version Crash after a while when it's open !!!!

  • March 13, 2021
  • 4 replies
  • 546 views

Hello, Need help with the latest version of Media encoder 15.0, it keeps crashing!!

 

i try to creat a codec to create proxies but when i am in the process it suddenly close the program by itself !! 

 

i tried to uninstall and install it again, but nothing 

 

I have a windows 10 

    This topic has been closed for replies.

    4 replies

    U
    Upcoraul
    New Participant
    March 18, 2021

    Im having the EXACT same issue and I am very frustrated 😞 Media Encoder just stopped working for me

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    March 16, 2021

    Hi Abdel,

    Sorry to hear that. I understand AME crashes everytime you try to encode proxies.

    • Could you share more system info as asked by the expert above?
    • Do you get any error when the application crashes?

    Let us know. We're here to help.

    Regards,

    Shivangi

    G
    gudnih7364875
    Participating Frequently
    March 18, 2021

    Hi I am also having a lot of trouble with Encoder 2021 version
    been exporting a lot in previos versions and no problem no crashes...Now in the latest update it chrases constantly exept when i export straight from Premier
    It is very frustranig and time consuming
    Im converting in h.264 from proxy files on timeline using apple mac 2017 3,2 ghz 8 core memory 32gb 
    like i said..no problem with older versions.....
    Gudni Halldorsson

    R
    retrodas
    Inspiring
    March 16, 2021

    Hello there,

     

    I had an issue like yours and I found out that a third party plugin is causing the problem.

    You may disable them by deleting the third party plugins folder.

    Don't forget to back-up your plugins folder.

    Here are the plugin locations;

    For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

    For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

     

    I hope this helps.

    Joost van der Hoeven
    Joost van der Hoeven
    Brainiac
    March 15, 2021

    Can you please share your system info? Like OS version, CPU, RAM, GPU vRAM?  Also sharing the codec your source footage is and the setting you are transcoding it to helps us helping you. Thanks.

    Oussama. Abdel
    Oussama. AbdelAuthor
    New Participant
    March 19, 2021

    Hello Joost, 

     

    I am using Windows 10,

    CPU AMD Ryzen 7 2700X eight-core processor 3.70GHz 

    GPU Radeon RX 5500 XT

    vRAM 4096 MB

    32 RAM 

    64 bit operating system 

    My source footage is a XAVCS 4K 24 fps and   XAVCS HD 120fps 

    the setting that i am transcoding to is QuickTIme Format  with the preset  Cineform 1280 x 720, 23.976 fps Qualiti 1

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