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Participating Frequently
January 20, 2020
Question

Media Encoder doesn't start rendering or stuck at "Reading XMP" - Direct export also fails.

  • January 20, 2020
  • 9 replies
  • 34290 views

Win 10 Pro

PPRO 14.0.1 build 71

AE 17.0.2 build 26

AME 14.0.1 build 70

 

When I export from PPRO via AME, AME starts. When I click the green play button to start rendering nothing happens. Sometimes it keeps saying Reading XMP and displaying the blue but it doesn't start rendering.

 

Reinstall of AME did not work. Checking/unchecking import PPRO sequences natively in AME did not work. Direct export from PPRO doesn't work also. I used self created (in AE) .mogrt file. Is that the problem?

 

HELP please, have some clients waiting!

Thanks,

Levi

    This topic has been closed for replies.

    9 replies

    H
    hifocused
    Known Participant
    February 2, 2023

    I had this issue.  I found a fix.  First open media encoder preferences and check the box that says import premiere sequences natively.

    Then close media encoder.  Then send your clips to media encoder from premiere and media encoder will open automatically and it will work.  If media encoder is already open when you send it over from Premiere it wouldn't work for me.  Media encoder had to be closed first.  Weird bug.  Tried it in the latest version too of Media Encoder and it still had this issue.

     

     

    E
    Adobe Employee
    eckiAMETeam
    Adobe Employee
    May 10, 2023

    Sounds weird, indeed. On which system do you run AME?

    H
    hifocused
    Known Participant
    May 10, 2023

    Whatever the newest was at the time I posted that.

    U
    Ultra5EEA
    Participant
    November 5, 2021

    Finally got a solutions to this, and thought I should share it.

    I got in hold of Adobe Support and a legend called Prashant went into After Effects > Preferences > Memory & Performance > Disabled "Multi-Frame Rendering".

    Then opened Activity Monitor and closed "aerendercore" and restarted the MacBook.

     

    After that, everything was back to normal and worked perfectly.

      AFNF
      AFNF
      Participant
      November 5, 2021

      This worked for me! 

      Thank you so much for taking the time to share this valuable information.

      Book of Lai
      Book of Lai
      Participant
      August 6, 2021

      I've tried everything including reseting the app and deleting the folder from %appdata%.
      What works for me in the end is:
      1) Close your AE and ME
      2) Task Manager > End EVERY adobe process, if you see AE's process, end it!

      This also include Creative Cloud Helper & anything to do with adobe.
      3) Restart again your AE and it should works again.

      kuki-donteat
      kuki-donteat
      Participant
      August 6, 2021

      I think the most of this Problem is solved with the news Version.

      Also very clever to decline Update as a Beta - so everybody knows if you gona run into problems.

      flynnrider
      flynnrider
      Participant
      November 3, 2020

      Over one Year later, same problem? Adobe Software is develope so stupid in many things. I cant understand.

      The community helps you, but nobody listens, nobody fixes known problems.
      I had to work with the latest 2020 version through my employer. The latest build of ME. I have no markers in the project. I just want to create a TIF sequence and send it from AE to ME and wait... and wait... the XMP is read. For 30 minutes !!! Only then it starts to render. WTF! I have completely disabled metadata in the ME setting. It is useless, it still does not ignore them. So why does he read the metadata of the whole composition? He does that even if i "only" want to get into the export setting. i wait 30 Minutes to come into the settings. ridiculous!

      Stu1974
      Stu1974
      Participant
      June 24, 2020

      Looks Like ME 2020 build 14.3 is up to the same nonsense. I had no markers in my project, had AE comps in the sequence as usual and it hung on reading XMP. I had to uninstall 14.3 and reinstall ver 14.2 build 45  -Seriously we go round and round with the same rubbish with Adobe on every release, This was meant to have been solved 3 versions ago. Wasted an hour trying to get my prohject to render... and we pay a fortune for this license!

      B
      Boka2112
      Inspiring
      September 1, 2020

      After reading this thread and wasting my morning with the same problem.  I am now looking to canceling my adobe subscription.  U guys r doing a terrible job in so many ways.  The more money you get the worse you do.  This problem has existed way too long!   Goodbye Adobe!

      L
      Lyndon Boddey
      Participant
      April 30, 2020

      Same issue for me on 14.0.1. Adobe's fix with markers didn't work as project had no markers to clear but down grading to 14.0.4 did work. Think I'll stay on this version for a while...

      A
      AustinC-FFC
      Participating Frequently
      January 23, 2020

      I had the same issue and doing what this article says fixed it for me:

      https://community.adobe.com/t5/premiere-pro/how-to-solve-encoding-export-stuck-at-0-with-premiere-pro-adobe-media-encoder-14-0-1/td-p/10875118

        kuki-donteat
        kuki-donteat
        Participant
        January 23, 2020

        Hello, hello Adobe, hello hello Adobe Premiere Team,

         

        where can i sent my bill? I have ha bill for you, where can i sent it in?

         

        So Problem i update 14.0 to 14.0.1, my coworker put in 4 hour for trying to render, i loos on my self 2 hours.

        The renderer in Premiere and Encoder dosn't work on Mac either Windows.

        Reimport ... doesn't help... read all, try everything - no solution, no anouncment from adobe! Very sad.

         

        I think this politic get you closer and closer to the point where you loose more and more customer.

         

        Now we have a open bill for you, around 600€.

        Should we play the same game - give you money without a value???

        Maybe you can give us a free year?

         

        Thanks for reading.

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          January 24, 2020

          Have you tried the workaround/fix in the link given by AustinC-FFC?

          P
          Peter1979
          Participant
          January 21, 2020

          I had the same issue. I used Premiere 14.01 and Media Encoder 14.01.

           

          After downgrading Media Encoder back to 14.00 the rendering started without issues.

            Blikopener
            BlikopenerAuthor
            Participating Frequently
            January 21, 2020

            After downgrading PPro, AE and AME rendering works again.

              R
              RedCrouton
              Participant
              January 21, 2020

              I'm having the same problem. Queued from Premiere Pro CC 14.0 to Media Encoder 14.01... Just realized they aren't on the same version, so updating Premiere Pro to see if that makes a difference. 

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