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New Participant
January 1, 2017
Question

Media Encoder Exports empty MP4 and XMP file?

  • January 1, 2017
  • 23 replies
  • 20552 views

I keep trying to export a h.264 but AME keeps exporting an empty mp4 and an xmp file. Is there any way to merge the two or fix the issue? 

23 replies

New Participant
April 18, 2025

To fix this you have to ecode it again lol, it was that easy

New Participant
February 1, 2023

Hi!
I was having the same problem, so I exported it as a Windows Media File, and it worked. So altho the quality isn't as good as H.264, .wmf seems to work.
And yes, I have this problem now, in 2023. 

New Participant
September 26, 2022

remove the exsiting rendered file or select a different folder to render. helps everytime. not sure of another permanent solution. 

atomicshed
New Participant
August 14, 2019

thanks for the 2pass fix. was having this issue, all encoding previously had been fine, often using YouTube 1080p Full HD preset. tonight it just stopped, found the 2 pass fix here and now able to export MP4 file correctly. Thanks to mariuszb20741830

MacOS High Sierra, AME 2018 and AME 2019

New Participant
December 23, 2021

Hi what is 2 pass? 

alexg62454080
New Participant
August 13, 2019

Yikes. This just happened to me tonight as well. Seriously, why are so many people chiming in on this and no answers? I did mess around with some settings and tried reverting back to my normal YouTube 1080, then this happened. Just tried the 2-pass method and it worked. I'm sure there's a setting we have all clicked on or off to make this happen, but why isn't anyone sharing that?

New Participant
July 29, 2019

this is just odd. I have exported on the same settings 'h.264- Youtube 1080' and never has there been a problem until tonight. Is there any reason this may have changed? What might I have pressed accidentally?

BrotherBearFilms
New Participant
November 5, 2019

Adobe happened. This is what we pay monthly for, surprise bugs at random times, usually just before deadlines!

 

As with others I found success moving to 2 pass...

Robin PG
New Participant
July 3, 2019

Having this same issue with one sequence out of a large project exporting to H.264. The two-pass encoding works, although the file did not convert properly once uploaded to vimeo... not sure if this was random chance... In any case, we need an appropriate solution.

New Participant
June 29, 2019

The 2 pas method was the only one that worked for me. Adobe... come on..

New Participant
May 16, 2019

I had this issue too... the FIX seems to be what others have suggested: 2 pass when exporting

New Participant
December 23, 2021

Hi, what is 2 pass? Thanks 

New Participant
May 6, 2019

I’m having the same Issue. I’m going to try the 2 pass tomorrow and see if that works. even in media encoder. And I’ve exported to multiple drives one even was completely empty and it still didn’t work. I’m very frustrated. What’s going on? Why Is it doing this?

I hope it’s not a Graphics card issue.

I’m using a GTX 1070

and Ryzen CPU