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yasmincam
yasmincam
New Participant
June 13, 2018
Question

Media Encoder - Exports Wrong Audio

  • June 13, 2018
  • 8 replies
  • 4988 views

I've had this problem since the beginning of the year when I put anything in Encoder it exports the wrong audio. Say if someone is talking on the video, it'll have the completely wrong audio for it. I then go back to the Premiere project and the audio is fine and end up having to export it via Premiere, which is a waste of time when I could be getting on with editing another video.

We thought this problem could have something to do with the Macs that we use, so we got new ones, but this hasn't solved the problem. I've just updated to the 12.1.1 update, as I saw this fixed some bug issues but it still hasn't exported properly.

I've been on the chat and on the phone with Adobe, but every time they try to help they just delete a bunch of cache files but that doesn't work.

I really hope someone can help!

    8 replies

    J
    JudithCS
    New Participant
    August 29, 2023

    I have the exact same issue. I'm re-coding old VHS videos from .vob to .mp4
    The first CD I inserted and re-coded was just fine but now the second CD, every time I try to re-code it, it takes the audio from the first CD and puts it into the second CD video. Every CD has the same name. Maybe it's because there is a temporary file containing the audio and the encoder is assuming those two files go together? I don't know what to do!

    T
    Tony Diato
    New Participant
    August 29, 2023

    I just deleted the cache under the preferences in Premier and then I restarted the program. That fixed the problem for me. 

    J
    James26624050ekdy
    New Participant
    August 19, 2023

    I resolved this by manually deleting the cached files.   In media encoder, you can find the path cached info.   I noticed that cleaning with the provided button did not delete all of the files and I still had issues with the wrong audio.  After manually deleting the cache files, it fixed the issue.

      W
      Wunjo5CAA
      New Participant
      October 10, 2022

      For anyone here facing this problem, my solution was to "save as" my after effects (or premiere if its your case) file, and give it a new name, add a number in the suffix for example. Then, from there, by re-adding the comp to the media encoder got it to render with the correct audio.
      I believe it has something to do with some cache data that is stuck in a tmp folder somewhere.

      danm32376722
      danm32376722
      Known Participant
      April 3, 2020

      This unfortunatly happens to me often as well. My solution is to manaully delete cache and restart PC. What a pain.

      M
      mfatony
      Participating Frequently
      September 28, 2019

      Has anyone resolved this issue? I am starting to have this same problem. My exports have not begun to export old audio.

       

      OwlBoy
      OwlBoy
      Participating Frequently
      January 23, 2019

      This is _still_ happening. With a fresh install, on a brand new machine.

      It is infuriating.

      W
      weccleston
      Inspiring
      January 23, 2019

      Yep, still no good. It’s been at least 5 years now that I can’t export with media encoder. Amazing, isn’t it?

      Sent from my Cosmic Ray Helmet.

      vangogodesign
      vangogodesign
      New Participant
      July 2, 2018

      Change the original file names to something different. Make sure there are no duplicate names.

      Could not for the life of me find the cache files on windows 10! Please show images.

      Jeff Bugbee
      Jeff Bugbee
      Braniac
      July 2, 2018

      W
      weccleston
      Inspiring
      November 2, 2018

      I've had this very same issue with Media Encoder for years (at least 4 years) and over many, many versions of the application and the Mac OS.  In my case it usually occurs where there is an audio dissolve, but not always.  Every few months I'll start trying to export with Media Encoder again, and some exports will work fine, then I'll have the glitch again and regrettably go back to exporting straight from Premiere.  It's maddening.  So wish it would be fixed.

      Jeff Bugbee
      Jeff Bugbee
      Braniac
      June 13, 2018

      By wrong audio do you mean it is using audio from another media file?

      Does this happen in every project?

      If you start a new project with only 1 media file, make a new sequence with it, and export through Media Encoder, does the wrong audio show up again?

      yasmincam
      yasmincamAuthor
      New Participant
      June 14, 2018

      Yes, it takes audio from another media file.

      This has happened more than once and not just on my Mac.

      We use more than one media file as we edit Wedding videos, which last up to 30 mins long. So it is very frustrating when I wait for Media Encoder to finish exporting and the audio is wrong.

      yasmincam
      yasmincamAuthor
      New Participant
      June 25, 2018

      Did you follow the steps outlined above? Yasmincam stopped responding so I assume clearing his cache resolved his issue.


      I cleared the cache files and exported from encoder and it worked. However, I exported from another project and it did not work. As I said in my first question deleting cache files is not a permeant solution, but it is the only option that Adobe can suggest, which is not very useful as I cannot keep deleting the cache files and then waiting for audio to load. It's very frustrating and a big time waster.

      Sorry for sounding blunt but I've had this encoder problem for 6 months...

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