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Question

Media Encoder - Exports Wrong Audio

Forum|Forum|7 years ago
June 13, 2018
8 replies
4988 views

I've had this problem since the beginning of the year when I put anything in Encoder it exports the wrong audio. Say if someone is talking on the video, it'll have the completely wrong audio for it. I then go back to the Premiere project and the audio is fine and end up having to export it via Premiere, which is a waste of time when I could be getting on with editing another video.

We thought this problem could have something to do with the Macs that we use, so we got new ones, but this hasn't solved the problem. I've just updated to the 12.1.1 update, as I saw this fixed some bug issues but it still hasn't exported properly.

I've been on the chat and on the phone with Adobe, but every time they try to help they just delete a bunch of cache files but that doesn't work.

I really hope someone can help!

J

JudithCS

New Participant

I have the exact same issue. I'm re-coding old VHS videos from .vob to .mp4
The first CD I inserted and re-coded was just fine but now the second CD, every time I try to re-code it, it takes the audio from the first CD and puts it into the second CD video. Every CD has the same name. Maybe it's because there is a temporary file containing the audio and the encoder is assuming those two files go together? I don't know what to do!

T

Tony Diato

New Participant

I just deleted the cache under the preferences in Premier and then I restarted the program. That fixed the problem for me.

J

James26624050ekdy

New Participant

I resolved this by manually deleting the cached files. In media encoder, you can find the path cached info. I noticed that cleaning with the provided button did not delete all of the files and I still had issues with the wrong audio. After manually deleting the cache files, it fixed the issue.

W

Wunjo5CAA

New Participant

For anyone here facing this problem, my solution was to "save as" my after effects (or premiere if its your case) file, and give it a new name, add a number in the suffix for example. Then, from there, by re-adding the comp to the media encoder got it to render with the correct audio.
I believe it has something to do with some cache data that is stuck in a tmp folder somewhere.

danm32376722

Known Participant

This unfortunatly happens to me often as well. My solution is to manaully delete cache and restart PC. What a pain.

M

mfatony

Participating Frequently

Has anyone resolved this issue? I am starting to have this same problem. My exports have not begun to export old audio.

OwlBoy

Participating Frequently

This is _still_ happening. With a fresh install, on a brand new machine.

It is infuriating.

W

weccleston

Inspiring

Yep, still no good. It’s been at least 5 years now that I can’t export with media encoder. Amazing, isn’t it?

Sent from my Cosmic Ray Helmet.

vangogodesign

New Participant

Change the original file names to something different. Make sure there are no duplicate names.

Could not for the life of me find the cache files on windows 10! Please show images.

Jeff Bugbee

Community Expert

S

SAFEHARBOR11

Participating Frequently

Why, if I might ask?

"Why, if I might ask?"

1) That is what Adobe recommends

2) Will import spanned clips as one video clip, avoids gaps/glitches on timeline

3) Can help with audio issues for some clips

4) Can help keep files with same names separated (your issue)

5) And so forth

Consider that you might have clips from several SD cards, all having the same name of 0001.mts for example. When you just Import those clips, and Premiere creates temp audio files for that clip, it might possibly come back later and grab audio from the wrong 0001.mts clip. By using Media Browser, that considers more of the folder structure/path of the clip, along with supporting metadata within the SD card folder structure, that may help Premiere to see the clip as unique to better differentiate it from other clips with the same name.

I don't know the specific mechanics of it, I just know Media Browser is how I do it and have never had the mixed up audio. And of course the seamless joining of spanned clips (from long recordings) is reason enough to do it.

Thanks

Jeff

Jeff Bugbee

Community Expert

By wrong audio do you mean it is using audio from another media file?

Does this happen in every project?

If you start a new project with only 1 media file, make a new sequence with it, and export through Media Encoder, does the wrong audio show up again?

yasmincamAuthor

New Participant

Yes, it takes audio from another media file.

This has happened more than once and not just on my Mac.

We use more than one media file as we edit Wedding videos, which last up to 30 mins long. So it is very frustrating when I wait for Media Encoder to finish exporting and the audio is wrong.

Jeff Bugbee

Community Expert

I understand you normally work with more than one media file, the reason I asked for you try a new project with one file was to see if the "wrong audio" file was being pulled from the same project or elsewhere.

Try this:

Navigate to /Users/YourUserName/Library/Application Support/Adobe/Common

(The user library folder is hidden by default, in Finder, you may have to hold option, click Go at the top menu bar, then click Library)

Should be several folders in here. Delete (or rename)

Media Cache

Media Cache Files

What may be happening is that your sequences are referencing old files in your cache that were named the name as in previous projects. This has happened to my editors on occasion.

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