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bubhotsauceg
New Participant
January 21, 2020
Question

Media Encoder Fails to Install EVERY TIME [win 10]

  • January 21, 2020
  • 3 replies
  • 765 views

I am on Windows 10. Everytime I attempt to install Media Encoder-- it freezes at 44%. I have tried several times every day for a week. 44% every time. I've left it at 44% for hours on end. Someone help.

 

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3 replies

Peru Bob
Peru Bob
Adobe Expert
January 25, 2020

I had a similar issue. Make sure that you have all Windows updates that are available. The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
January 24, 2020

Hi there,

 

We're sorry to hear that. I researched about this issue and found that sometimes if the OS updates are not installed completely then it may create issues while installing the application.

In addition to the questions asked by @Jeff Bugbee, I'd like to know if there are any updates available for your Operating System.

Let us know.

Thanks,

Shivangi

Jeff Bugbee
Jeff Bugbee
Adobe Expert
January 21, 2020

Please provide the following:

  1. PC specs
  2. Version of AME installed
  3. Type of media you are attempting to encode
  4. Location of aforementioned media
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