I'm trying to convert a .mov file to a H.264 mp4 file using Media Encoder.
The source video it is not displayed once I add it to the Queue. A black screen is shown in the Source and Output windows and Media Encoder is exporting black videos.
I am using the default preset Match Source - High Bitrate for the H.264 format.
Thanks!
Asking our Friends at the Formats Team…
I am not familiar with the SHQ2 format. And our Format experts aren't either. This seems to be a niche codec. Just out of curiosity: which software or device produced it?
Our recommendation is to either try a transcode to a more common format using a transcoder such as ffmpeg or get in touch with Newtek. As you may know, we support third party importers in our products. And I don't think we will support SHQ2 directly in the near future.
If other user also have this problem, please let us know.
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