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vtxr1300
Known Participant
November 22, 2017
Question

Media encoder no longer works in 2018

  • November 22, 2017
  • 18 replies
  • 20116 views

I have a video I created in AE CC 2017.  Never had a problem exporting it to media encoder and rendering H.264 with the Vimeo 1080p preset.  I upgraded to 2018 the other day and today had to make an edit to that video.  I sent it to media encoder and no matter what format I try it continues to fail.  Can anyone suggest a reason why or advise what else I can try?  Here's the log file.  Thanks.

- Encoding Time: 00:39:15

11/21/2017 04:37:42 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Career Fair\Short Video Edit 11-13-17.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:39:31

11/22/2017 08:41:49 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Career Fair\Short Video Edit 11-13-17.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:39:12

11/22/2017 09:27:58 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Capital Video\Graphs v2018_AME\Short Video Edit 11-13-17.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:39:17

11/22/2017 10:12:03 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Capital Video\Graphs v2018_AME\Short Video Edit 11-13-17_1.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:39:18

11/22/2017 10:53:25 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Capital Video\Graphs v2018_AME\Short Video Edit 11-13-17_2.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:39:27

11/22/2017 11:33:19 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: \\?\G:\Audio_Video\Capital Video\Graphs v2018_AME\Short Video Edit 11-13-17_3.mp4

Writing file type: H264

Around timecode: 00;02;53;04

Rendering at offset: 171.471 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

- Encoding Time: 00:00:00

11/22/2017 11:42:29 AM : Encoding Failed

------------------------------------------------------------

QuickTime Export Error

QuickTime for Windows cannot export H.264 on computers that have more than 16 CPU cores due to a problem in the Apple H.264 compressor component.

Export Error

Incompatible Video Codec found in the preset. Preset load failed.

Exporter returned bad result.

Writing with exporter: QuickTime

Writing to file: E:\Audio_Video\Short Video Edit 11-13-17.mov

Around timecode: 00;00;00;00

Component: QuickTime of type Exporter

Selector: 9

Error code: 27

------------------------------------------------------------

- Encoding Time: 00:39:19

11/22/2017 12:23:47 PM : Encoding Failed

------------------------------------------------------------

32-bit QuickTime support ending

Support for import/export of legacy 32-bit QuickTime media will be discontinued in a future version of Premiere Pro. Transcode to a non-legacy format to continue using the media in Premiere Pro after legacy support has ended.

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime

Writing to file: E:\Audio_Video\Short Video Edit 11-13-17.mov

Around timecode: 00;02;52;19

Rendering at offset: 171.471 seconds

Component: QuickTime of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

      This topic has been closed for replies.

      18 replies

      Show previous replies
      S
      shamilal78154135
      Participant
      May 6, 2018

      Same problem here, i tried to export my project with cc2018. No matter what i did, It crashes all the time. Also with AE  and Media Encoder no chance to export. Its an desaster. I pay so much money for this and i cant work. Thats how i make my money. I am back on CC2017 now but have the Issue that i can preview my GH5 Footage again   Really disappointed .

      S
      Steamroller Productions
      Participant
      May 6, 2018

      adobe you are a joke of a company now. I am installing Davinci and my next project will start using that. Premiere used to work great a couple of years ago, now its cumbersome, slow, and almost never works.

      It is my main source of income and now I am losing clients, and money because I cannot render out files I have spent days editing not to mention having paid a monthly fee for years

        S
        Steamroller Productions
        Participant
        May 6, 2018

        Same boat here. Been having a lot of rendering problems with Premiere and Encoder over the last year, and now with 2018. every single render for the last 4 days no matter what I do, crashes or fails.

        For a product that we pay for using, Adobe is pretty disgusting at sorting this out. The fact that all they do is give us a link to try and troubleshoot, yet everyone is still having these issues and every crash it sends a report to Adobe. Shocking.

        I will be looking hard at Davinci Resolve and if all looks good, I will be moving away from Premiere and Adobe products. This is not on for a professional product and company

        tiagod67431794
        tiagod67431794
        Participant
        April 25, 2018

        I have the same problem.

        Media Encoder 2018 always Fails during export.

        Solutions?

        Will we have our money back?

          C
          chia-juc53169937
          Participant
          March 17, 2018

          The same thing is happening to me yet again.  Why the **** can't Adobe get the most basic core ******* functionality of their software working after months of this ******????  What's the point of having video editing software if it can't output a video????

          What an ongoing and continuous cluster****.

          Neo Truth
          Neo Truth
          Participant
          March 17, 2018

          This thread is erroneously marked as "Answered" which it definitely is NOT.

          Abobe??? Anybody home? Anybody at all?

            S
            Shabz29
            Participating Frequently
            March 15, 2018

            I have similar issue but with .MOV file created by Adobe Animate. Previously I've been exporting to video in Animate, which resulted in uncompressed MOV file and then processing the MOV file in Encoder. Everything worked like a charm till latest updates. No I have this puzzling error message:

            I've tried uninstalling Encoder 2018 and installing the previous version but the same result. This is unbelievable - an update which brings some barely visible changes is

            causing such unbearable flaws. Anybody knows the solution - please share!

            ----- Edit -----

            I've found an unelegant solution - export all as sequence PNGs in Animate, open sequence in After Effects and then render. From AE command "Render in Adobe Encoder" it works. So much for an "upgrade".

            ----- Edit (2) -----

            After some time of reinstalling things, it all seems to work properly now in 2018 version. Now, whenever I see this "new version" in Cloud app I have mixed feelings!

            Neo Truth
            Neo Truth
            Participant
            February 27, 2018

            I am having the exact same problem with ME 2018, exporting to H.264 from PP CC 2018. I've wasted days trying to work around the problem. Watching Task Manager I see memory consumption and the render progresses until all 32GB on my machine is consumed at which point the render (and my machine) hangs. I have experimented with the same sequence on CC 2017 and the same sequence is rendered successfully (and memory consumption is level throughout the process). The result is the same if it is a PP sequence that has been migrated from 2017 to 2018, or a sequence that was created new in PP 2018.

            The only way that I have found to return to productivity is to re-install PP and ME 2017 and to re-do all of the work that I did since my "upgrade" to CC 2018.

            Adobe, if you're looking to fix the problem, look at the memory management. People that are attempting to do something useful, I would fall back to CC 2017.

              raulvieytes
              raulvieytes
              Participating Frequently
              April 25, 2018

              Same problem with ME 2018, exporting to H.264 from PP CC 2018.

              raulvieytes
              raulvieytes
              Participating Frequently
              April 25, 2018

              i went back to a previous ME version, before 12.0.1, and could export to H.264 from PP CC 2018. the latest 12.1 version just seems to be useless.

              B
              bevstandish
              Participant
              December 30, 2017

              Same thing happening here. Adobe Media Encoder not working with Premiere.

                kulpreet singh
                kulpreet singh
                Inspiring
                November 24, 2017

                Hi Vtxr1300,

                I am sorry that you are facing trouble in exporting your After Effects compositions from Adobe Media Encoder.

                Error compiling movie is a generic error, and can occur because of multiple reasons.

                In most of the instances the error occurs around time-code: 00;02;53;04

                Please check if you have anything unusual (effect/transition/media) around that time-code.

                Also, I request you to try a couple of troubleshooting steps from this help document:

                How to fix issues that cause errors when rendering or exporting

                Thanks,

                Kulpreet Singh

                  V
                  vtxr1300Author
                  Known Participant
                  November 28, 2017

                  I reinstalled AE 2017 and Media Encoder 2017 and the file exports perfectly.  Not sure what's up with 2018, but I'm nervous about creating anything in AE 2018 if I can't end up exporting.

                    S
                    SCREEN SCREEN
                    Participant
                    February 26, 2018

                    And same here.. So it looks like a problem of cc2018 and not our users with "wrong effects".

                    I never had this before and suddenly I find myself banging my head against the wall because of missed deadlines...

                    You guys should fix this issue asap


                    Media encoder does not work when exporting with premiere in the newest 2018 update as of this date.

                    Actually, render encoding isn't working either for some reason, tried different stuff but downgrading to CC2017

                    isnt an option since my finished edit project now due was cut in CC2018...monthly fee service should have faster fixes!

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