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Greg Loo
Participant
November 21, 2019
Question

Media Encoder not installed (but it definitely is and versions are the same)! in macOS 10.14.6

  • November 21, 2019
  • 2 replies
  • 1857 views

Hi all,

I know this topic has been broached many times, but I've pretty much tried everything that I can to try and fix this but nothing seems to work. I'm running Mojave 10.14.6 while using the 2020 (v14.0) Adobe apps.

Things I've tried:

- uninstall Media Encoder and reinstalling it

- uninstalling every Adobe app and then reinstall them with Creative Cloud

- uninstall everything (including Creative Cloud) with Adobe Creative Cloud Cleaner Tool

Please see the screenshots below. Both my Premiere and Media Encoder are running the same versions and multiple reinstalls just aren't making it work. Everything was fine until I updated my Premiere Pro a few days ago.

Thanks for reading and for any assistance provided.

Greg

 

 

Title edited by Mod

This topic has been closed for replies.

2 replies

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
November 27, 2019

Hi all,

 

This is not ideal. Thanks for sharing the screenshots. Could you also share a screenshot of the exact version of AME installed on your computer? You may refer to this article: https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053

This is for Premiere Pro but the steps are similar.

 

Let us know.

Thanks.

Shivangi

G
Greg LooAuthor
Participant
November 27, 2019

Hi Shivangi,

Thanks for the reply. Here's the version of AME installed on my Mac.

Here's my Premiere Pro version just in case you need it.

Hope this helps!

Greg

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
December 5, 2019

Thanks for sharing the screenshot. Have you tested if the issue same message occurs with every project? Please test a new project.

Let us know the outcome.

J
JenesisMarketing
Participant
November 21, 2019

We are also having the same issue except with After Effects to Adobe Media Encoder.

 

macOS Catalina Version 10.15.1 19B88

G
Greg LooAuthor
Participant
November 22, 2019

Yes, I also tried it out with AE too. Same problem!

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