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filmspezialist
Inspiring
May 15, 2024
Answered

Media Encoder not rendering

  • May 15, 2024
  • 3 replies
  • 5857 views

Today I wanted to export my video from Premiere Pro 24.4.0 to Media Encoder 24.4. The project is send to ME and appears in the projects list. However when I click the start button nothing happens. I thought it might be a problem with the latest version of ME and thus went back to 24.3. However same problem here. So I also went back to Premiere Pro 24.3.0.  I opened a project which I recently successfully rendered with ME 24.3 and did send it to ME. But again - when clicking the start button nothing happens.

Obviousely something has changed. 

Any hints?

 

I am working on a PC under Windows  11 

    This topic has been closed for replies.
    Correct answer filmspezialist

    Very sorry to hear that the issue still persists. I haven't head back. Let's try to do a screen share to look into your issues. I will private message you.


    Exciting news: ME is rendering again as it should!

    The only thing that was changed on my Windows 11 PC was a Windows Update (KB5039212) which was installed yesterday. So I thought I should give it a try. I opneed a PP project and send it to ME. Once I hit the start button it rendered my video! I tried it with another project and I also tried it several times - each time it was successful!

    3 replies

    axelj5676904
    axelj5676904
    Participating Frequently
    May 25, 2024

    Same problem here after the last ME update.

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    May 27, 2024

    @filmspezialist, thank you very much for all your inquiries.

    OK. So I guess something is wrong with DynamicLink. Let's start with the standard recommendations and see if you already tried all of these:

    1. Make sure that versions of all apps match (required for DynamicLinkManager to work correctly).
    2. Verify your own AntiVirus / GateKepper setup. If applicable, deactivate temporarily to verify. On Windows, turn off the Windows Firewall.
    3. Quit all DVA apps.
    4. Use Activity Monitor / Task Manager to kill DynamicLinkManager if it still runs. (On Windows, you need to open the Details tab to see dynamiclingmanager.exe in TaskManager.)
    5. Launch AME first.
    6. Open & export the project again.


    Did you already try 3., 4. and 5? 

     

    For After Effects, you may also check these instructions here: https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

     

    If that all didn't work we need to look at the DynamicLink logs next.

    F
    filmspezialistAuthor
    Inspiring
    May 27, 2024

    Thanks very much for getting into that. I think I did most of what you suggested already. But to be sure I will do  as suggested. Beforehand I need to know about 3. - what are DVA apps?

    E
    Adobe Employee
    eckiAMETeam
    Adobe Employee
    May 21, 2024

    Can you start AME first and try to send the stuff over from Export panel?

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    filmspezialistAuthor
    Inspiring
    May 21, 2024

    I just tried - makes no difference. AME still not rendering my video.

     

    Something I noticed when opening my project with Adobe Premiere Pro: it says "not responding" for quite a long time before it then finally opens my project. Not sure whether this has to do with my original problem but wanted to let you know. 

    F
    filmspezialistAuthor
    Inspiring
    May 21, 2024

    I just tried the following: I switched off my anti-virus software (Trend Micro). I opned my project in Premiere Pro nds did send my sequence to AME. When I now click the start button it begins to render! That means that there is a program which I should include in the exception list of my anti-virus software. But which one would that be?


    I made another test and put the Adobe Bridge 2024 .exe file into the exception list of my anti-virus program. Now AME renders again! At least with option "Import Sequences Natively" unchecked in AME. Once I checked that option AME does not start to render.  So it seems that this is the solution.  Any thoughts?

    F
    filmspezialistAuthor
    Inspiring
    May 15, 2024

    Workaround: I just found that using the "Export" button in Premiere Pro works fine - the video gets rendered. So it seems to be a problem with Media Encoder. Any ideas what the problem might be?

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