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Shawnbarryoftoronto
Inspiring
November 2, 2017
Question

Media Encoder "Failed" on almost every video

  • November 2, 2017
  • 5 replies
  • 6693 views

I wish I could be more specific about the issues I'm having with Media Encoder - most people's problems I've seen thus far have been with a single project, and a diagnosed and repeatable problem. Not so lucky in my case, but here's the situation:

Media Encoder fails on renders. It fails on all my projects at this point. This started about 2 weeks ago. I create my sequences based on my footage settings. After that, it's a combination of Adjustment layers with Lumetri colour for grading, occasionally graphic layers, but not always. Sometimes using type, not always. Sometimes with After Effects sequences through media link, but not always. If I have only one sequence rendering it fails. If I have multiple sequences, the first one fails, then ME rapidly runs through the balance of sequences and fails them all in about 6 seconds. Again that's with or without any of the variations to my timelines above. That's also across at least 5 different projects, using 3 different camera sources and 3 different audio sources. These combinations and variations from these same cameras and audio sources have all rendered no problems at all previously to a couple weeks ago. If I render the projects directly from Premiere, they render fine, using the same settings. If I restart, then ME will mostly render them fine, but not every time.

I've updated the app recently. I've re-set the app preferences. I've cleared the media cache, by using the preferences method, and manually clearing the "common > media cache" folders. I'm on Windows 10.

Frustrated, as I'm not doing anything repeatedly the same, and assuming I haven't spontaneously forgotten how to do post properly, I have no idea where to even look for the issues. Anyone have any ideas?

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    5 replies

    New Participant
    March 28, 2018

    I've been dealing with this problem very recently.  If you are using any effects that may be where the problem lies.  I was able to resolve this issue by removing my effects and then rendering.  Because I'm on a timeline I wasn't able to identify the corrupt effect.  Try rendering your project with the layers and everything but leave out the effects.  If it renders, then start adding the effects you want and begin rendering.  It is a time consuming process but i just may work to identify exactly what is causing the failure.

    Kevin-Monahan
    Community Manager
    Community Manager
    January 3, 2018

    Hi ShawnBarry of Toronto,

    Sorry for these errors. You have not mentioned much about your computer, OS, system, GPU, or your media. Looks like you've got a PC. What about your GPU? Have you tried smart rendering any GPU centric footage? IOW, try to use previews in the rendering process?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Michael L at UNCP
    Inspiring
    December 14, 2017

    That's not good.

    Well... at least the Obsolete color tools are still there under Video Effects > Obsolete.  They'll work, I think, even if they're not preferred.  Come back to Lumetri when your video drivers or Premiere has the next update?

    Michael L at UNCP
    Inspiring
    December 4, 2017

    Let's take a look at the log file.

    Open Media Encoder  click File > Show logs.

    Scroll down to the bottom and post a screen cap of the last screen or page of the log.

    Shawnbarryoftoronto
    Inspiring
    December 4, 2017

    Here it is. Doesn't appear to reveal much.

    Michael L at UNCP
    Inspiring
    December 4, 2017

    You're right. It looks like your last two exported without error. Can you cut and paste the entire file? I'm looking for information on the encodings that failed.  I was hoping the last few might shed some light. Let's look at it all. 

    Peru Bob
    Community Expert
    Community Expert
    November 2, 2017

    Try updating or rolling back your video driver directly from the card manufacturer's site.

    Shawnbarryoftoronto
    Inspiring
    December 1, 2017

    I updated the driver, but that didn't make any difference. It fails so often, that AME has become completely un-usable. I now have to render everything from Premiere which means I can batch render anymore. I have to do one at a time, and that also means I can't edit anything else when I render or render over night.

    Expected more from an Adobe product. This is a bit of a show-stopper. I'm actually going to have to look for another editing solution, and that's not where I wanted to be. Disappointed that no one from Adobe has chimed in either.