joshuaw39787402

New Participant

Question

Media Encoder Showing Black Screen in Output Preview

Forum|Forum|7 years ago
January 26, 2019
1 reply
3810 views

Trying to Encode a video that was digitally transferred from a VHS to an MOV. I need it to Encode to MPEG-2 but the file is not encoding only audio when I start the encoder and the output is in black. Picture below. Please and thanks for the help in advance.

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Community Manager

Community Manager

Hi

Sorry for your issue. I understand that you are getting blank video after exporting

Have you tried a different format to export?

Please change the video renderer and then try export.

Let us know if it helps.

Thanks,

Shivangi

Optimistic_fighter5EE5

New Participant

when i change video render same error are display in th screen.

plz guide me for this.

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New Participant

So nice that no one helped this person. Stellar customer service (Sarcasm)