Media Encoder Showing Black Screen in Output Preview

[joshuaw39787402]

Trying to Encode a video that was digitally transferred from a VHS to an MOV. I need it to Encode to MPEG-2 but the file is not encoding only audio when I start the encoder and the output is in black. Picture below. Please and thanks for the help in advance.

[Shivangi_Gupta]

Hi

Sorry for your issue. I understand that you are getting blank video after exporting

Have you tried a different format to export?

Please change the video renderer and then try export.

Let us know if it helps.

Thanks,

Shivangi

[ssinfo]

when i change video render same error are display in th screen.

plz guide me for this.

[defaultqsuyeuamq2ft]

So nice that no one helped this person. Stellar customer service (Sarcasm)

[alphabettis75001543]

Did anyone find a solution?