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DavidJackson
Known Participant
June 18, 2020
Answered

Media Encoder (v14.3) crash at launch

  • June 18, 2020
  • 8 replies
  • 4441 views

Hey thanks for this spiuffy update. But sadly it is broken. It won't open. And crashes instantly. I've uninstalled, and reinstalled and get the exact same issue. Really annoying.

    Correct answer matovirus_3641

    running as an administrator helped me.

    8 replies

    M
    matovirus_3641Correct answer
    New Participant
    June 2, 2025

    running as an administrator helped me.

    R
    RyZe_fahd?_fgh5150
    New Participant
    May 1, 2025

    Found the solution: 1.Open your control panel like u wanna uninstall an 
    2.Look for any Boris FX plugin
    3.Uninstall them
    DONE!

     

      B
      baboud0D4D
      New Participant
      November 17, 2020

      Same problem. Adobe Media Encoder crashes and says: "AME has encountered an unexpected error and cannot continue."

      Very annoying! What can we do? I don't have plugins..  😕😕

      AndyCatalyst
      AndyCatalyst
      New Participant
      November 17, 2020

      Hi 

       

      Was this ever solved?

      Media Encoder (14.6) crashes on start up. I have Boris BCC installed but I can't uninstall as I need it for the projects I'm working on.

      L
      lrjahnel
      New Participant
      August 16, 2020

      I have experienced thesame problem, the media encoder crash after the instalation of new version. I use to work on Photoshop, Premiere Pro, Animate, Indesign, no problem until the instalattion of new versions. 

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      June 18, 2020

      Hi there,

       

      Sorry about the poor experience. Please navigate to Users/<username>/Documents/Adobe/Adobe Media Encoder & rename the folder named 14.0 to old14.0. Launch Media Encoder again and check if it's working properly. Renaming the 14.0 folder would recreate the default set of preferences for the app. Let us know if it helps.

       

      Thanks,

      Sumeet

      D
      DavidJacksonAuthor
      Known Participant
      June 18, 2020

      after uninstalling the app and removing the preferences for it entirely. Thenreinstalling firstly the most uptodate version with no improvement and crash instantly. I then uninstalled and installed the last stable version. That works fine. So now i've just updated again. Tried to run - and got the same crash report. Did what you suggested, and the exact same issue. 

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      June 18, 2020

      I've moved the conversation to a new thread to continue troubleshooting the issue.

      D
      DavidJacksonAuthor
      Known Participant
      June 18, 2020
      Process:               Adobe Media Encoder 2020 [689]
      Path:                  /Applications/Adobe Media Encoder 2020/Adobe Media Encoder 2020.app/Contents/MacOS/Adobe Media Encoder 2020
      Identifier:            com.adobe.ame.application.14
      Version:               14.3 (14.3)
      Code Type:             X86-64 (Native)
      Parent Process:        ??? [1]
      Responsible:           Adobe Media Encoder 2020 [689]
      User ID:               501
       
      Date/Time:             2020-06-18 11:58:28.210 +0100
      OS Version:            Mac OS X 10.15.5 (19F101)
      Report Version:        12
      Bridge OS Version:     4.5 (17P5300)
      Anonymous UUID:        DD8F69AF-5A9C-AFD4-7864-0F2229FEB97C
       
       
      Time Awake Since Boot: 55 seconds
       
      System Integrity Protection: enabled
       
      Crashed Thread:        38
       
      Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
      Exception Codes:       0x0000000000000001, 0x0000000000000000
      Exception Note:        EXC_CORPSE_NOTIFY
       
      Termination Signal:    Illegal instruction: 4
      Termination Reason:    Namespace SIGNAL, Code 0x4
      Terminating Process:   exc handler [689]
       
      Application Specific Information:
      -[NSOpenGLContext setView:] must be called from the main thread.
       
       
       
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