My Adobe Media Encoder crash at the start and I have no solution

Forum|Forum|4 years ago
July 22, 2021
2 replies
766 views

Hello everyone ! I just download Adobe Media Encoder and when I start it. It crash and open a "Send Report" window. I searched on Internet but I have no solution.

I copy the Crash Report if someone understand the problem with this:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Media Encoder" applicationVersion="15.4" build="42" source="Windows-Client-WER" crashType="n/a">
<time year="2021" month="7" day="22" hour="22" minute="29" second="19" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="873810f9-f269-4723-8978-2f663abd317f"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="fr-FR" oslanguage="fr-FR" ram="15801" machine="Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz" model="Intel64 Family 6 Model 69 Stepping 1" cpuCount="4" cpuType="8664" cpuFreq="2494 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics Family" description="Intel(R) HD Graphics Family" driverDate="20200121000000.000000-000" driverVersion="20.19.15.5126" videoModeDescription="1600 x 900 x 4294967296 couleurs" pnpDeviceID="PCI\VEN_8086&DEV_0A16&SUBSYS_198F103C&REV_0B\3&33FD14CA&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FFA8380EC83">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA8380EC83" symbolname="EntryPointFunc"/>
<stackStatement index="1" address="0x00007FFA8380EC48" symbolname="EntryPointFunc"/>
<stackStatement index="2" address="0x00007FFA8380EC65" symbolname="EntryPointFunc"/>
<stackStatement index="3" address="0x00007FFA83809537" symbolname="EntryPointFunc"/>
<stackStatement index="4" address="0x00007FFA83809559" symbolname="EntryPointFunc"/>
<stackStatement index="5" address="0x00007FFA8376BA05" symbolname="EntryPointFunc"/>
<stackStatement index="6" address="0x00007FFA8376B4BB" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFA8382838E" symbolname="EntryPointFunc"/>
<stackStatement index="8" address="0x00007FFA83810827" symbolname="EntryPointFunc"/>
<stackStatement index="9" address="0x00007FFB04C3217F" symbolname="_chkstk"/>
<stackStatement index="10" address="0x00007FFB04BE1454" symbolname="RtlRaiseException"/>
<stackStatement index="11" address="0x00007FFB04C30CAE" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="12" address="0x00007FFA8375FF26" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFA8376B713" symbolname="EntryPointFunc"/>
<stackStatement index="14" address="0x0000000010149657" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="15" address="0x000000001014A52C" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="16" address="0x000000001014BD24" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="17" address="0x00000000101478D8" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="18" address="0x0000000010146F37" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="19" address="0x0000000003BBBF2A" symbolname="ML::ConvertTDBToFrameRate"/>
<stackStatement index="20" address="0x0000000003BBEDF7" symbolname="ML::PluginLoaderRegistry::GetRegistry"/>
<stackStatement index="21" address="0x0000000003BC06F6" symbolname="ML::LoadPlugins"/>
<stackStatement index="22" address="0x0000000003BD9E04" symbolname="ML::PluginSupport::LoadAllPlugins"/>
<stackStatement index="23" address="0x000000014006F1AB" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="24" address="0x000000014006C9B1" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="25" address="0x0000000140065109" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="26" address="0x000000014005058A" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="27" address="0x000000000BF46561" symbolname="exo::app::AppBase::Initialize"/>
<stackStatement index="28" address="0x0000000140057B76" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="29" address="0x000000014007C0F7" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="30" address="0x000000014022AD52" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="31" address="0x00007FFB046D7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="32" address="0x00007FFB04BE2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000005"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000149000"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA8380EC83"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

Thank you for your help !

A.J.22451713butv

@Shivangi_Gupta What is the fix for this? I'm getting the same error for Adobe Premier Pro.

Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz, Ram 32GB, 64-bit operating system, x64-based processor, Windows 10 Enterprise

Shivangi_Gupta

Community Manager

Hi there,

We appreciate you writing in and apoligize for the experience. We'll get this checked for you.

Please confirm your system details(OS version, RAM, GPU, etc).

Looking forward to your response.

Thanks,

Shivangi

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