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Lockwood Media Group
Participating Frequently
August 28, 2012
Answered

No audio on export

  • August 28, 2012
  • 23 replies
  • 140421 views

I'm baffled by this problem and really need to find a solution ASAP.  I am using creative cloud, and files fed directly into media encoder are exporting silent audio tracks.  Media encoder appears to complete the export, but the resulting files have no sound.

If I export the same clip from premiere pro from the timeline it works just fine and audio is present.

My theory is that media encoder isn't conforming the audio clips it imports.  Any thoughts or fixes?  Has anyone here had this issue?  Thanks!

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Correct answer aflatoon shubham

It worked for me on number of systems

Whenever you have a project file which has exceeded a particular size limit when exported will result in no audio after exporting media to a file no matter what format you selected.

This is a software issue and nothing to do with your system

When you have more than one audio tracks in a sequence and if that track exceeds a particular size limit then on exporting there will be no audio.

So, how to get that audio in exported file

By default whenever you are working on a sequence in premier pro only one audio track is selected that is lighter in colour than the tracks present below it, so, you need to select all those tracks (i.e. they should be lighter than they are previously) which you want in your exported file, you can do that by just clicking on them

This works fine for me all the time

Happy Editing...!!!

23 replies

Show previous replies
Mom4EverJT
Mom4EverJT
New Participant
May 17, 2015

Having the same issues. I see the original post is dated August 27, 2012. It's been almost three YEARS? Really?

Adobe, pls fix this.

    cari annh69379841
    cari annh69379841
    New Participant
    April 28, 2015

    I am also having this problem.  I am trying to export my rough cut and my tracks 2 and 3 of audio are missing today.  Yesterday they exported fine.  They playback in the sequence.  When I go to export the audio files don't fully render and then it doesn't complete export, so I click export and the sound files are missing. I've tried other exports as well. Nothing is working.  This is a huge problem as I chose Premier to cut this film in, and now I'm not sure if I will be able to export it properly.  please help.

    I'm on a brand new iMac all souped up with extra ram and space.  I'm running the newest version of CC. 

    I also keep getting an "unknown error occurred while saving the project. Select 'Save As' from the File menu to save the project to a new location.

    Please help

    cari annh69379841
    cari annh69379841
    New Participant
    April 28, 2015

    I got my export to work today by opening my project file and save as a new project file. Today this strategy worked.  I also tried this yesterday and it did not work.  So, it seems that the whole situation is buggy, but at least it worked for my rough cut delivery today to my director. What a stressful ordeal.  I'm seriously considering transferring the whole project to another editing software. Has anyone done this? Or possibly transferring it back to an older OS system.  Looking for advice.  Thanks.

    Right now I'm running on a new iMac with Yosemite.  I had no problems when I was running it on my old macbook pro with Lion.

    21.5 screen

    3.1 GHz

    1TB HD

    16 GB RAM

    C
    christopherr8262983
    New Participant
    May 25, 2015

    Thanks for this suggestion, it worked for me as well on my new iMac.

    B
    bstevens0000
    New Participant
    April 25, 2015

    I can confirm this very frustrating deficiency in Adobe CC. Adobe, get on this please. I need to do a prores422 HQ export of a build for the distribution of a feature film. I have the build in a higher rez format, but running it through Adobe Media Encoder CC 2014 destroys the audio. In one build the audio is missing, then hissing static, then at the halfway point in the export is suddenly perfect. The second attempt the audio is just missing for half the build, then perfect. This is a uniform audio file, so it's not even hitting Premiere Pro. It's directly from After Effects and just a simple down Rez to 422HQ with a single audio track. There's no excuse for this one. Get it fixed ASAP please. It looks bad enough telling the producer that Adobe screwed up their release and that's what's delaying distribution in this format.

      thnord
      Adobe Employee
      thnord
      Adobe Employee
      April 25, 2015

      Can you please post a screenshot of your audio and video export settings? Also, just to see if we can determine where the problem is coming from, can you try doing an export of just the audio through AME? Try the Waveform format. Is the audio ok in that test?

      E
      ECS_1
      Inspiring
      March 8, 2015

      In case it helps anyone, I had the same problem using my old CS4 system. All of a sudden, Media Composer started pushing out files with no audio. It had ever happened to me before. The only different thing was t hat the sequence was very long - over 13 hours I think - and had had many files encoded from it (with no problems) before suddenly the audio was no longer being encoded. Maybe after the sequence hit 12 hours, it stops encoding audio? Only a theory.

      I tried all sorts of things but when I started a new project on a different drive, everything was fine.

      F
      Friar Roderic
      New Participant
      September 9, 2014

      Seems to be problem with not enough RAM or Drive capacity for the Scratch Disk.

      I had the same problem. I would add many tasks to be encoded overnight and the first would be ok but the next one would be missing audio in some clips, generally the longer ones. Had no problem rendering from Premier one at a time.

      Was having trouble in general with not enough space on my SSD (my scratch disk) and while running Media Encoder had trouble running low on RAM when opening other programs. I replaced my 125GB SSD with a 240GB and incrreaed my RAM from 8GB to 24GB and it works fine. Cranked through several hours of rendering with no missing audio and ended up with about 20GB of .cfa's in my cache when it was clean to start with.

      I am not sure if it was the SSD or the RAM upgrade that did it because I did both at once. Perhaps try using the scratch disk on a slower but more voluminous drive or clear the scratch disk of cache or otherwise make space.

      It would be helpful if Media Encoder gave some feedback when resources are over extended. I got no indication that there was a problem with the encoding process when I did not get audio. Feedback would have pinpointed the problem right away.

      C
      Chris MacAskill
      New Participant
      September 27, 2014

      My footage was in ProRes 422 LT because I am a Final Cut user and I heard Premier Pro was great, so I imported one clip to try it.  Depending on my export settings, and it seems like I've tried a dozen different settings, I get either no sound or garbled or skipping sound.  I've tried everything I know for 3 hours.  It plays back fine in the sequence.  I didn't edit the clip or anything.

      C
      Chris Derfler
      New Participant
      July 10, 2014

      Having the issue on Mac and PC, flv and mp4 exports. Only workaround that works so far is to export directly from PPro, one by one, and not use AME, which defeats the purpose of sending files to a queue so can keep working in PPro or doing batches. Would love to know when this is fixed--Adobe--because it's changing my workflow.

      J
      jtadnew
      New Participant
      May 14, 2014

      i've been having the same problem, though only intermittently, out of Media Encoder. i either get NO audio at all, or a digital screaming noise thing

      I can render directly out of Premiere though. will this be addressed under my subscription price?

      V
      Vitaliy Kushtan
      New Participant
      May 10, 2014

      I have the same problem. Completed project is sent to the Encoder and I leave computer running all night sor 1.5 h project to complete. In the morning I am disappointed that audio is not there. This problem is starting to ruin my reputation as I am unable to release projects to clients in timely manners. Please help.

      C
      cjderosa1
      New Participant
      May 10, 2014

      Vitality-

      I'm no expert on this stuff and I don't know the specifics of your project however....In my case I was having trouble exporting merged clips.  The solution was to open Media Encoder directly and then add the Premiere Project to it.  I believe it will allow you to batch encode all your sequences AND your merged files.  Sadly, I do not think this works as a tool to just batch export regular clips.

      Possibly there's some way to trick it and make your standard clips into merged clips - but that might lead to other problems down the line.  But definitely experiment with opening your .prproj directly in Media Encoder and see what happens.

      S
      stretchdavea
      Participating Frequently
      November 19, 2013

      Same here. AME is encoding silent versions of the project I have just exported from Premiere(mpeg/match timeline settings) I am on imac. All latest versions of everything.

      I have had lots of tech glitches to deal with. This is just the latest in a long line. I have exported from this machine before with AME and there have been no issues til now.

      I am going to test same file out with macbook pro retina

      Grrrr. This is a major project and I would like to be actually working rather than constantly trouble shooting

      Dave

      DAM Productions

        T
        Two_River
        Known Participant
        January 30, 2014

        Same damn prolem using merged clips (MAC OSX 10.8.5).

        I merged the XAVC clips from an F5 with WAV files for sync. When I export clips from the bin and add them to AME queue...NO AUDIO!!!! Come on now, let fix this thing Adobe!

        S
        stevenjbelcher
        New Participant
        March 24, 2014

        I am having the same problem.

        On a mac.  Have been in CC the whole time.

        I merge video files and audio.  This forms a new merged clip.

        The clip opens fine in the Source monitor and the waveforms look good.

        If i export from Premiere the resulting clip is fine.

        However, if I export the exact same clip from AME the clip has no sound.

        This is ridiculous!


        Can confirm exporting from PPro works.  Lesson learned: stay away from merging clips until Adobe gets it together.  Merging clips has caused us days valuable time.

        W
        Whishaw911
        Participating Frequently
        August 5, 2013

        I'm currently having this issue as well. I just upgraded to CC and never had any issue with Media Encoder before this. It seems quite random but damn it is annoying. Files export perfectly from Premiere but no audio at all through AME. Aweful.

        That and in CS6 the sequences I drag to the AME window load like wild fire but in CC it literally takes up to a minute or more to load a single sequence. What an improvement Adobe. Thatnks a lot!

        I'm running on a 12 core Mac running OS 10.8.4

          W
          Whishaw911
          Participating Frequently
          August 5, 2013

          This is so stupid. As stated if I make a new sequence and paste the media into it the audio exports. Still no idea why the previous sequence exports np from Premiere and not AME. If Premiere actually allowed you to change sequences settings like a normal bloody program (FCP) it would be a lot easier. When you look at the sequence setting you get "Sample Rate" and "Display Format" which is basically useless.

          W
          Whishaw911
          Participating Frequently
          August 6, 2013

          Well I've migrated back to CS6 and AME CS6 and everything works fine.

          When I drag sequences into AME CS6 the first sequence takes about 30 secinds or more and then the next 27 sequences take 6 seconds. In AME CC every single sequence takes up to a minute or more. AND I have audio. What a useless upgrade. Maybe I'll try FCP X.

          First thing tomorrow Adobe will be giving me my money back.

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