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RidoTika
New Participant
January 9, 2023
Question

Problem exporting the video

  • January 9, 2023
  • 1 reply
  • 779 views

Hi, I have a problem when I export the video from AfterEffect to Media Encoder and choose the features I need. After the export is done, I try to open the video, but it doesn't work for me, no matter how much I try and no matter how much I change the formats, same problem. blank video.

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    1 reply

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    David Arbor
    Inspiring
    January 9, 2023

    To confirm that you file is the problem and not your media player, try importing that MP4 back into After Effects to see if it plays. If it does, then I would install another media player like VLC. https://www.videolan.org/vlc/

    I can't read the text of the error, but usually when you open a file in the native Windows media player and it immediately throws and error, it usually means that format isn't supported by they player. That's also one possibility confirmed by the error code in the message. I don't know what settings you've tried, and yes, MP4 files should play back in that player, but your files might not be the problem at all.

    R
    RidoTikaAuthor
    New Participant
    January 9, 2023

    Thanks for your reply, I think the problem is in the export, but I don't know what the solution is. I tried the media player, but the same problem is a blank video.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 9, 2023

    RidoTika,

    Try exporting with English-only letters. It's a bug that is being fixed now.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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