Red Giant licensing error

[Kaya5ED3]

everytime i open Adobe Media Encoder a messege pops up saying 'Red Giant licensing error'. and then the app doesnt open. anybody else experienced this?

[Shivangi_Gupta]

Hi there,

We appreciate you writing in. Ideally, the licensing error with the plug-ins should not affect the Adobe application to launch.

Location for the plug-ins: /library/application support/adobe/common/plug-ins/7.0/Media Core

I'd recommend you to remove the Plug-ins folder from the location mentioned above and move it to the desktop.

Let us know if it brings any change.

Regards,

Shivangi

[defaultvr312pirefje]

Aconteceu isso aqui na versão 22.0 e deu certo a sua dica, muito obrigada

[68244082]

That did the job, thank you!

[mena.g]

I'm having the same issue, media encoder keeps crashing on me, I literally can't export anything. I tried moving the "plug-ins" folder, did not work for me. 

[Warren Heaton]

Try uninstalling Red Giant, restart, and then launch AME.

[nikorangaropo]

I'm getting the same problems

[Warren Heaton]

The Red Gaint plugins are a 3rd party product that is licensed through the Maxon App for their current plugins or the stand alone installers for the older versions.

You either want to uninstall these plugins or license them. 

Which products are compatible with the Maxon App:

https://support.maxon.net/hc/en-us/articles/4402060524818-Which-products-are-compatible-with-the-Max...

[davidarbor]

As @Warren Heaton mentioned, you'll want to use the Maxon app. A lot of people still seem to be using the old Red Giant Link app. If that's what's happening here you should completely remove that, then install the Maxon app where you'll be able to login with your Maxon account.