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faouzi25964238j44t
New Participant
November 7, 2022
Question

This file was downloaded on an unknown date.

  • November 7, 2022
  • 1 reply
  • 9816 views

Hello everyone,

I'm not able to open ME; this is the error I got: 

“Adobe Media Encoder 2023” is damaged and can’t be opened. You should move it to the Bin. - This file was downloaded on an unknown date.

 

I uninstalled twice and install the old one but none of them worked.

Still not working.

1 reply

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
November 7, 2022

Please perform send me the log output from this terminal command:

codesign --verify --deep --strict --verbose=2 /Applications/Adobe\ Media\ Encoder\ 2023/Adobe\ Media\ Encoder\ 2023.app

We need this information as we are not able to reproduce the issue yet.
 Thanks for your valuable help!

After this step, please try the workarounbd described below.

The workaround that worked for most people is this:

1. Open Application Folder

2. Right click on Adobe Media Encoder 2023 and click 'Open'.

3. Agree in security dialog.




D
dfolwell
New Participant
September 23, 2024

I am getting this error too, when I try to open Media Encoder.  what was the solution?

 

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    September 25, 2024

    Did you update your system? Maybe you need to reinstall the app.

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