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Unable to run Media Encoder

New Here ,
Feb 08, 2020 Feb 08, 2020

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I am an up to date subscriber but get an error message saying my grace period has expired. I have tried getting help on "Contact Us" but waited over 40 mins to be connected to specialist without success. Regards and thanks to anyone who can help. Jason.

 

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Community Expert ,
Feb 09, 2020 Feb 09, 2020

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Are you connected to the internet?

Try signing out of your Adobe account, restart your computer, and then sign in to your Adobe account again.

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