Unable to run Media Encoder

[Bert Mullet]

I am an up to date subscriber but get an error message saying my grace period has expired. I have tried getting help on "Contact Us" but waited over 40 mins to be connected to specialist without success. Regards and thanks to anyone who can help. Jason.

[Peru Bob]

Are you connected to the internet?

Try signing out of your Adobe account, restart your computer, and then sign in to your Adobe account again.