Where is my ingest check box & settings button?

I've used Media Encoder to create proxies before, but this time when I launched it there was no Ingest Check Box where it was supposed to be and no settings next to it. I have CC 2020. According to all the tutorials, this is where the button should be and is where it has been in the past. I have tried deleting the app and re-installing, syncing the settings, resetting the workspace. Nothing has worked. Where did the button go? Am I the only one having this issue? I'm not sure how to create proxies without it.
