MEDIA ENCODER STUCK AT CONNECTING TO PROJECT (Composition not importing (preview not available)

Forum|Forum|4 years ago
June 24, 2021
3 replies
4672 views

i'm using media encoder and after effects for about 4 months and it's working well but sometimes it has problems but all of them were solved. The thing is that lately I tried to export my composition from ae to ame it worked for a while then it got stuck at the middle then i tried to restart it again then It got stuck at CONNECTING TO PROJECT. It was really annoying because I tried my best to edit something for TWO DAYS then it just became like that.... Please help me i highly appreciate your helps ty

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Correct answer misagarcia

Here's the thing that solve this for me, finally it works.

Reset preferences for Adobe Media Encoder. Make sure that Adobe Media Encoder and After Effects are closed in your machine (while following the steps).

macOS

Quit Adobe Media Encoder and After Effects.
Open the Finder, hold Option, and click Go on the menu bar.
Click Library and navigate to Preferences > Adobe.
Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.

Windows

Open the Run dialog (Win+R) and type %appdata%.
Open the Adobe folder, and rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.

M

misagarciaCorrect answer

Participating Frequently

Here's the thing that solve this for me, finally it works.

Reset preferences for Adobe Media Encoder. Make sure that Adobe Media Encoder and After Effects are closed in your machine (while following the steps).

macOS

Quit Adobe Media Encoder and After Effects.
Open the Finder, hold Option, and click Go on the menu bar.
Click Library and navigate to Preferences > Adobe.
Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.

Windows

Open the Run dialog (Win+R) and type %appdata%.
Open the Adobe folder, and rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.

ianmoreira

New Participant

This happens to me all the time too. Same version as you. I have to restart my computer to make it work again!

D

defaultqsuyeuamq2ft

New Participant

Soooooo very frustrating. I know AME worked for me in the past but today it's a hunk a junk! All it does is hang at Connecting to Project....FOREVER. I have no idea what to do.

M

MarcoDewes

New Participant

Having the same issue, most of the time my comp is not even showing up in Media Encoder, when I add the comp to queue.

Adobe, can you explain to me again, not just why I need TWO programs to be able to choose my export bitrate, but I'm also paying 60€ a month for the software to just not work?

This issue seems to have been around for over 3 years now and its still not fixed.
I'm about to lose my mind here

I JUST WANT TO EXPORT A VIDEO COME ON