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Adobe Scan and Files.app, ios and auth endless loop

Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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I am using iOS and adobe scan. I am logged into adobe scan. If I go to the iOS files app and to the main start screen that shows the Adobe Scan drive. and I navigate into it. I am asked to authenticate and sign in and then it briefly seems to sign in and show me the files and then I'm kicked back out and asked authenticate again. This happens over and over in an endless loop.

 

how do I resolve this?

 

The reason I was doing this is I'm trying to get a copy for back up of all of the PDF files. Adobe Scan is made. I can pretty easily one at a time seem to send a copy of elsewhere, but I can't just grab an entire folder and copy it to my iPhone or to some other location. This is because of the endless loop bug mentioned above. Can someone tell me how I can quickly get to all the files that I've scanned?

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hi @killswitch,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Scan);

2. The iOS version of your device;

3. A screen recording of what happens.

 

Meanwhile, you can try logging in to https://adobe.ly/3VGTjGt in the Adobe Scan folder and download them to your device.

 

Look forward to hearing from you.

 

-Souvik

 

Community & Social Consultant | Document Cloud | Adobe

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Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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Version 240312

ios 17.4 on iPhone Sec2nd gen


See linked  video. 
https://share.icloud.com/photos/0e4jiCptr9c8sJSKYUZDPg0pA

 

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Community Beginner ,
Apr 07, 2024 Apr 07, 2024

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Well, the problem will persist has something to do with logging in one place and logging in another and them not being able to share those login credentials or cookie. Something of that nature I'm not quite sure it's all caught up with the two fast authentication stuff too. I really need to be able to access my files through the Files app so much more convenient than this downloading nonsense that often times out and doesn't work and requires me to set my browser preferences to allow pop-up window which is absolutely 1980s if you asked me. Can you please let me know what I need to do to resolve this issue? Thank you should be highly repeatable on your end. Appreciate it.

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