Adobe Scan Blurry on IPhone 15 Pro and Pro Max

[D33860348xv5g]

Running the latest versions of iOS and Adobe Scan on both phones and I am having issues scanning business cards/ids. Scans come out blurry and unreadable. I've tried reinstalling the app with no luck. When I take a photo of the id through the Camera app it works perfectly so it's not a hardware issue.

[S. S]

Hi @D33860348xv5g,

Hope you are doing well. Sorry for your experience with Adobe Scan.

When scanning a business card, have you tried manually changing the focus of your camera and then see if results are similar or different?

Also, is there any possibility of sharing the distance between the card and your phone?

Look forward to hearing from you.

-Souvik

[D33860348xv5g]

That is the issue.  Once I zoomed in the camera autoswitched lenses to the macro lens and was able to focus.  Can you update the software so the cameras auto change or give us manual controls?

[S. S]

Hi @D33860348xv5g,

Thank you for the confirmation. 

The team is already aware of the issue and working to get the fix live at the earliest.

-Souvik

[Jay269875637rad]

Has this issue been fixed yet?  I have had to start just taking pictures with my phone of my receipts since adobe scan doesn't work with iPhone 15'pro

max anymore.

[S. S]

Hi @Jay269875637rad,

The fix for the issue is already in progress. 

This should be done in the upcoming updates.

-Souvik

[Sophie35925995oy95]

Hi,

Any update on this fix? Still not working on new iPhones...its been a while since first reported ? 

[S. S]

Hi @Sophie35925995oy95,

This is already in progress. The fix should be live by the upcoming month.

-Souvik

[M37410127xm3o]

Hi, is there any progress on this fix? I am still very much having this problem on my iPhone 15 Pro, and I am running Adobe Scan 24.04.16, which was released 4 weeks ago. So the fix wasn't part of the latest update.

Do you have any idea when we'll be able to use Adboe Scan again?

Thanks

[S. S]

Hi @D33860348xv5g,

Thanks for your patience.

The fix is scheduled to be live with the next update.

Thanks,
Souvik

[Jay269875637rad]

Was the fix ever implemented?

[D33860348xv5g]

This fix has been in the works sincw the phone was released.  There is a work around by zooming in which will change lenses to properly focus.

[S. S]

@D33860348xv5g,

We are aware of the workaround. However, we are working on a fix that eliminates the use of a workaround.

The fix is ready and will be implemented in the upcoming update.

-Souvik

[Mayank3809271034l0]

I am using iphone 11 for last more than 3 years and have been adobe scanner very well at my mobile till 15-20 days back  but for last 15-20 days unable to use it as it gives now blurry image, unable to scan anything . Please guide what to do ?

[default1mwmuhwly6b6]

Same here!

[S. S]

Hi @Mayank3809271034l0 @default1mwmuhwly6b6,

This should be fixed in the latest version. Would you mind updating the app to the latest version and check if it works for you? 

-Souvik