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D33860348xv5g
Participant
November 26, 2023
Question

Adobe Scan Blurry on IPhone 15 Pro and Pro Max

  • November 26, 2023
  • 2 replies
  • 2892 views

Running the latest versions of iOS and Adobe Scan on both phones and I am having issues scanning business cards/ids. Scans come out blurry and unreadable. I've tried reinstalling the app with no luck. When I take a photo of the id through the Camera app it works perfectly so it's not a hardware issue.

    This topic has been closed for replies.

    2 replies

    D
    D33860348xv5gAuthor
    Participant
    May 15, 2024

    This fix has been in the works sincw the phone was released.  There is a work around by zooming in which will change lenses to properly focus.

     

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      May 20, 2024

      @D33860348xv5g,

       

      We are aware of the workaround. However, we are working on a fix that eliminates the use of a workaround.

       

      The fix is ready and will be implemented in the upcoming update.


      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 24, 2024

      Same here!


      Hi @Mayank3809271034l0 @default1mwmuhwly6b6,

       

      This should be fixed in the latest version. Would you mind updating the app to the latest version and check if it works for you? 

       

      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 30, 2023

      Hi @D33860348xv5g,

       

      Hope you are doing well. Sorry for your experience with Adobe Scan.

       

      When scanning a business card, have you tried manually changing the focus of your camera and then see if results are similar or different?

      Also, is there any possibility of sharing the distance between the card and your phone?

       

      Look forward to hearing from you.

       

      -Souvik

      D
      D33860348xv5gAuthor
      Participant
      November 30, 2023

      That is the issue.  Once I zoomed in the camera autoswitched lenses to the macro lens and was able to focus.  Can you update the software so the cameras auto change or give us manual controls?

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 30, 2023

      Hi @D33860348xv5g,

       

      Thank you for the confirmation. 

       

      The team is already aware of the issue and working to get the fix live at the earliest.

       

      -Souvik

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