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Adobe Scan Blurry on IPhone 15 Pro and Pro Max

New Here ,
Nov 26, 2023 Nov 26, 2023

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Running the latest versions of iOS and Adobe Scan on both phones and I am having issues scanning business cards/ids. Scans come out blurry and unreadable. I've tried reinstalling the app with no luck. When I take a photo of the id through the Camera app it works perfectly so it's not a hardware issue.

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi @D33860348xv5g,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

When scanning a business card, have you tried manually changing the focus of your camera and then see if results are similar or different?

Also, is there any possibility of sharing the distance between the card and your phone?

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Nov 30, 2023 Nov 30, 2023

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That is the issue.  Once I zoomed in the camera autoswitched lenses to the macro lens and was able to focus.  Can you update the software so the cameras auto change or give us manual controls?

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi @D33860348xv5g,

 

Thank you for the confirmation. 

 

The team is already aware of the issue and working to get the fix live at the earliest.

 

-Souvik

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Has this issue been fixed yet?  I have had to start just taking pictures with my phone of my receipts since adobe scan doesn't work with iPhone 15'pro

max anymore.

 

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Jay269875637rad,

 

The fix for the issue is already in progress. 

 

This should be done in the upcoming updates.

 

-Souvik

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