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Adobe scan documents cannot locate

Community Beginner ,
Jan 06, 2024 Jan 06, 2024

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Good day all

 

i have recently scanned many documents using Adobe Scan. The scans do not seem to have loaded to the adobe Cloud Storage. 

Both accounts are the same so I doubt that is the issue. Anybody available to assist? 
see screen shots below. 
1: the files in the Adobe Scan app

2: the Adobe acrobat 

3: restricted access when choosing to open the file in acrobat from Adobe Scan. 

EAA4B6F6-7CAA-4DCF-9CFA-3F537853113E.png

Abambo_0-1704926356050.png

 

6EEA3B48-6519-423A-8473-157ED323C45D.png

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iOS , Save files

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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quote

 

Both accounts are the same so I doubt that is the issue. Anybody available to assist? 


By @Grant34534669t3yy

With “both” accounts, you mean the same account on two different machines?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hi Abambo
Yes and no. If I access Scan and Acrobat on my phone, I do not see my scans. 
If I access Acrobat on the same account on my laptop, I do not see them either. 

It all worked seemlessly as recent as mid 2023. 
If you can help, that would save me a ton of work. 

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @Grant34534669t3yy,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

From the screenshots, it looks like Acrobat is logged in to a different Adobe ID, resulting in the error.

 

Would you mind checking if the files appear here: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder?

 

If yes, you should not experience issues accessing the files from your device. 

I also suggest checking your Adobe ID to log in to Acrobat Reader Mobile.

 

Look forward to hearing from you.

 

-Souvik

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