Adobe Scan does not sync from document cloud

[mrk777]

I have uploaded 2 files in documentcloud.adobe.com in a Adobe Scan folder, but I'm unable to see those files in Adobe Scan app on my iOS. Would you please help me how to fix this issue.

Note: I'm able to see the files in the cloud, but not in the app. I have logout several times, uninstalled & reinstalled the app, no change...

Please help!! 

[Harsh Vardhan Pareek]

Hi,

Hope you are doing well.

Thank you for posting your query here. Could you help me with few details to understand your issue better?   

1. Have tried with other files too?
2. Application version?   
3. Kindly check on https://documentcloud.adobe.com on your mobile browser, if the files are visible there?

Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have.

Looking forward to hearing back from you.

Thanks,

Harsh

[mrk777]

Hi Harsh,

I'm using the latest version of Adobe Scan app on my iPhone and I'm able to see the files in adobe cloud website you mentioned, on my mobile browser and website, but those files are not available or synced with Adobe Scan app.

 And I'm using the same account to access the files

 please help!!