Skip to main content
E
elizabeths91283924
New Participant
July 10, 2019
Answered

Adobe Scan ios not sending emails

  • July 10, 2019
  • 9 replies
  • 18856 views

Two days ago, Adobe Scan email function stopped working.  I have signed out and back in, looked for app updates (none), powered my phone off and on.  I don't see any recent topics addressing the issue.  I'm following the same steps I have for a year:

1. Tap "share" button

2. Tap "share a copy"

3. enter my email address, hit send.

It makes the "whooshing" sound like usual when I send a file but none have gone to my email.  My email is working fine.  I have tried the "share a copy," "email," and "share a link" options.  None are working.  I cannot lose the files I current have or I would delete the app and download again. 

If anyone can help, please advise! 

    This topic has been closed for replies.
    Correct answer elizabeths91283924

    I took a chance and deleted and reinstalled the app.  All the scanned/saved documents in the cloud showed up again.  I was able to email the files successfully.

    Thank you!

    9 replies

    D
    Deborah296245414y8b
    New Participant
    April 27, 2023

    That is happening to me, too. 

     

    R
    RosieP1
    Participating Frequently
    November 6, 2022

    I had the same problem--I would try all three options to share a file from the app, and nothing appeared in my email. I managed to resolve the issue, and it involved logging in to the website (https://documentcloud.adobe.com), and on the Home page, clicking Shared. (I did this because another Support web page suggested it.) I decided to copy a link to the document and embed it manually in an email to myself. Not only did that work, but all of the attempts that I had made until that point suddenly arrived in my Inbox! And now I can share documents directly from the App too. So all of my previous attempts were blocked until I shared from the website, and now it appears to be working normally. Good news for now, but am still left wondering why it was blocked in the first place!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 9, 2022

    Hi @RosieP1,

     

    Hope you're doing well.

     

    Sorry for your experience with Adobe Scan, and thank you for sharing the workaround you came up with.

     

    Would you mind checking and letting me know if Adobe Scan and the mailing application you use were updated to the latest version as per the store?

     

    This would enable us to understand better what can be the root cause of the issue.

     

    -Souvik.

      R
      RosieP1
      Participating Frequently
      November 10, 2022
      Hi, Souvik,
      It appears that my Adobe Scan app needs updating, although I can't
      determine what version I'm currently using.
      Looks like my email app (Gmail) needs updating too!
      Thanks,
      Rosie
      G
      Gary24345845ozhm
      New Participant
      May 6, 2022

      Having same issue. Very frustrating.

      IOS 15.4.1

       

      Have deleted app, restarted iphone, reinstalled app. 

      Still will not email scans.

      G
      Gary24345845ozhm
      New Participant
      April 12, 2024

      I finally gave up and am successfully using Microsoft Lens.

       

      Too frustrating attempting to do something simple with Adobe.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      April 15, 2024

      @Gary24345845ozhm,

       

      Sorry to see you go. 

       

      Would you mind sharing a screen recording of the event you see for a better understanding and further investigation?

      This will help the team look into the issue better and get to a solution quicker.

       

      Look forward to hearing from you.


      -Souvik

      V
      Viji
      New Participant
      March 16, 2022

      I had the same issue and I just did what elizabeths91283924 said and it worked perfectly.  Thanks.

      T
      Trent0D4C
      New Participant
      February 16, 2021

      I found a solution that worked for me. After struggling with this same issue, I realized I have 3 different emails associated with my Adobe account (two from separate universities, and my personal email). After clicking on share and share link/email/share a copy, it will only share via email if I choose to send from my university email, not my personal email. It doesn't seem to have trouble sending to either account, as long as I choose the correct from account.

      This was a lot of frustration for a pretty simple solution. The strange thing is, that sometimes the email will show up several hours later if I send it from my personal email account, sometimes it never does. I'll just stick to what works!

       

      Best luck.

      L
      lucky5E79
      New Participant
      December 3, 2020

      You wlc 

      R
      Rodney5FD7
      New Participant
      November 25, 2020

      We are having the same issues. Very frustrating using this app for over the road driver to send BOL

      E
      Elev8rman
      New Participant
      September 6, 2020

      Adobe is terrible software.  Very difficult, although all the advertising says they have great support and ease of use.  I have been trying, although wasting very valuable time, trying to send a PDF that I scanned from the mobile Adobe scan app.

      It just does not work... the person on the receiving end just gets a weird link that does not allow the user to see the scanned PDF.  I tried everything... researching... support.... help forums... and nothing works.  It is so frustrating that I will not be using ANY Adobe products ever again.  Adobe and its support are terrible.

        G
        Greg5F9E
        New Participant
        September 11, 2020

        Yes I agree entirely, because of their dodgy software that I thought I could rely on i recently just failed a placement test for college, i expect nothing less from adobe at this point though

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          July 11, 2019

          Hi Elizabeths,

          We have tried to replicate the behavior on our end. We are able to share the scanned PDF with all the share option provided in the application.

          Please try once to sign out of the application and try to reboot the device.

          Then sign in again and check if that resolves the issue.

          If the issue persists, please share the following details with us.

          - Adobe scan version installed on the device

          - OS version on the device

          - Did you check if the issue occurs only with the Adobe Scan applicaiton? Try to send the files with other application.

          We will be waiting for your response.

          Regards,

          Meenakshi

          E
          elizabeths91283924Author
          New Participant
          July 11, 2019

          Thank you for the reply.  I tried the steps you suggested and the problem persists. 

          -Adobe scan version 19.06.20

          -os version 12.3.1

          -I’m not sure how to send from another application. 

          -if I delete and reinstall the app, will my currently uploaded documents still exist in the cloud linked to my account so I can access it when I reinstall?

          thank you

          E
          elizabeths91283924AuthorCorrect answer
          New Participant
          July 11, 2019

          I took a chance and deleted and reinstalled the app.  All the scanned/saved documents in the cloud showed up again.  I was able to email the files successfully.

          Thank you!

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices